Assign Policy and Compliance Management remediation tasks with the GRC Mobile application
Assign an unassigned remediation task to a member of your group. Edit the fields including the Extend by days field. Navigate through the record to view more details about the Control Objective, the Control record, and the Issues associated with a Remediation Task.
Antes de Iniciar
Role required: GRC Compliance manager (sn_compliance.manager)
Por Que e Quando Desempenhar Esta Tarefa
Edit or assign an unassigned remediation task directly from the list of records. Alternatively, view the details of the record prior to assignment or add a work note. Time to complete this task: 5-10 minutes.
Procedimento
-
With the Policy and Compliance landing screen displayed, under the section titled, Team's Unassigned Work, tap Remediation Tasks.
If you navigate away from the GRC Mobile application after you have logged in, tap the Now Agent app at any time to return to the last screen you had displayed.
The Remediation Tasks screen is displayed with a list of records. -
To edit or assign a task directly from the list of records displayed on the Remediation Tasks screen, swipe left on a record to open the menu.
-
In the menu that is displayed, choose one to continue.
Option Description Edit In the Extend by days field on the Edit Remediation Task screen that is displayed, enter a value. This value is added to the Duration field in your ServiceNow AI Platform instance. To assign the remediation task, tap the Assigned to field and tap a name. Alternatively, enter a user name in the search field.
Tap the Send icon (
) or Submit to save and submit your changes.Assign On the Issue Assignment screen that is displayed, tap the Assignment Group and Assigned to fields to assign the issue. -
With the fields on the issue record displayed, choose one in the following table to continue.
Option Description Details tab With the Details tab selected, choose one to continue.
- View the fields for details about the issue, especially the planned start and end dates.
Tap the Issue field to expand it. On the Issue screen, a list of records is displayed. Tap an item to display more details about the Control Objective and Control/Risk.
- Navigate back to the record on the Remediation Task screen and tap the menu icon (
) to assign or edit the issue. Follow the steps described in the preceding table.
Activity Stream tab With the Activity Stream tab selected, choose one to continue. - View work notes and additional comments. Tap the plus icon (
) to add a work note or attach a file. - At the top right of the screen, tap the menu icon ( ) to edit and assign the issue. Follow the steps described in the preceding table.
Screen icons at the bottom of the screen. On the bottom of the screen, choose one to continue. - Tap the Policy and Compliance icon to return the landing screen.
- If displayed, tap an icon to open another ServiceNow® mobile app.
- Tap More:
- Tap Notification to view notifications from the ServiceNow AI Platform and the GRC Mobile application.
- Tap Settings followed by Logout to log out of the current instance.
- View the fields for details about the issue, especially the planned start and end dates.