Work with acknowledgements using the Service Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

    Antes de Iniciar

    Role required: none sn_grc.business_user, sn_grc.business_user_lite, sn_grc_emp_user.grc_employee

    Procedimento

    1. Navigate to the ServiceNow Service Portal.
    2. In the header bar, navigate to GRC > My Policy Acknowledgements.
      Service Portal

      All pending policy acknowledgement requests assigned to you appear.

      My policy acknowledgements on the Service Portal
    3. To view details of the request, click View.
      View a policy acknowledgement request on the service portal
      Nota:
      The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured, as follows.
      OpçãoDescrição
      If the policy is in compliance Click Accept.
      If the policy is not in compliance and you are allowed to decline the request Click Decline.
      If you do not want to respond, and you want to opt out Click Request Exception.