Reject orders in Order Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Reject a customer or service order in scenarios where the customer request is invalid, the product or service is no longer available, or the pricing or terms are incorrect.

    Before you begin

    Role required: sn_ind_tmt_orm.order_fulfilment_manager, sn_ind_tmt_orm.order_approver

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace. .
    2. Select the List icon .
    3. Navigate to Customer Orders > All.
    4. Select the order that you want to reject.
      Only the orders in the New state can be rejected.
    5. Select Reject.

    Result

    The order is rejected and its state changes to Rejected. Rejected orders can be made available to the order agents to address issues after changing the state of the order and order line items to the Draft state.