Return Merchandise Authorization case line table fields

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Information about Return Merchandise Authorization (RMA) case line table fields.

    Table 1. RMA case line table fieldsList of fields on the rma case line table. This table extends the case line table. It defines and manages RMA Case Lines.
    Field Type Description

    Original quantity

    [original_quantity]    		 integer Original quantity of the purchased item.

    Defective quantity

    [defective_quantity]    		 integer Quantity of defective items.

    Approved quantity

    [approved_quantity]    		 integer Quantity of items approved for RMA.

    Customer expected resolution

    [customer_expected_resolution]     		integer Customer's preferred resolution. Options are:
    • Repair
    • Replacement
    • Refund

    Proposed resolution

    [proposed_resolution]     		integer Proposed resolution by the seller. Options are:
    • Return
    • Replacement
    • Refund
    • Reject
    .

    Repair type

    [repair_type]     		integer Location of repair. Options are:
    • Onsite
    • Off-site