Add characteristic and characteristic options to a product offering

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Add characteristic and characteristic options to an existing product offering using the Product Offering Characteristic tab in Sales Customer Relationship Management.

    Before you begin

    Role required: sn_prd_pm.product_catalog_admin

    About this task

    There are a number of ways to create characteristic and characteristic options. The following procedure lets you add characteristics to product offerings that already exist but have not been published.

    Procedure

    1. In the CSM Configurable Workspace, select the List view.
    2. Navigate to Offerings > Product Offerings and select the product offering that you're working with.
    3. In the Product Offering Characteristics tab, select New.
    4. In the form, fill in the fields.
      Table 1. Product Offering Characteristic form
      Field Description
      Characteristic Product offering characteristic. Select an existing characteristic. Select New to create a characteristic.
      Characteristic option Characteristic option for the product offering. Select an existing characteristic option or select New to create options.
      Characteristic type Option that lets you select a characteristic type.
      Product offering Name of the product offering.
      Order Numerical order for the options. Options designated with the number 1 appear first in the order.
      Mandatory Option indicating that the characteristic option is required to complete the order.
      Default Option indicating this characteristic option is the default choice.
      Customer input required Option indicating that consumer input is required for the product option.
    5. Select Save.
      The product offering characteristic is added to the product offering. Select the characteristic in the Product Offering Characteristics tab to make further changes.