Revise orders

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Revise order line items to update product quantity for ongoing orders.

    Before you begin

    Role required: order_approver, order_viewer, sn_ind_tmt_orm.order-fulfillment_agent, or sn_ind_tmt_orm.order_fulfillment_manager

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Customer Orders > All or Service Orders > All to revise a product or service order respectively.
    4. Select an order you're working with.
      Note:
      If the PONR option is selected, the Revise item button is turned off because it is too far along in the process to revise.
    5. Select the line items you want to revise from the Line items tab.
    6. Select Revise item on the confirmation pop-up that follows.
    7. Make the required revisions to the order line item and select Update.
      When you revise an order line item, the following actions take place:
      • The State field changes to Revision in progress.
      • The Version field increments to the next version number.
      • The Revision Operation field is set to Update.
      • If there are any associated order tasks, their state fields change to On Hold.

    What to do next

    A designated manager must approve the order revision. To learn more, see Review and approve order revisions or cancellation requests.