Invoice case states on Business Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • An invoice case moves through different states during its life cycle after an accounts payable specialist processes it.

    Table 1. Invoice case states
    State Description
    Draft The invoice case has been created.
    New The invoice case has been submitted for processing.
    Work in Progress The assigned agent is working on the invoice case.
    Awaiting Info The assigned agent is waiting for the named contact to provide requested information for the invoice case.
    Resolved The assigned agent has proposed a resolution for the invoice case to the contact.
    Closed The invoice case has been resolved and the resolution has been accepted by the contact.
    When all the case lines for an invoice case are in a Final state, the case can be set to Closed. Final states include:
    • Resolved - Accepted
    • Resolved - Denied
    • Canceled
    Cancelled The invoice case has been cancelled.
    Note:
    Only invoice cases in the Draft state can be cancelled.