Create a related task from a touchpoint

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create tasks directly from a touchpoint record to assign follow-up actions such as researching customer backgrounds, track post-interaction commitments, and coordinate stakeholders without having to leave the touchpoint workspace. Tasks are automatically linked to the touchpoint so all related activity stays connected.

    Before you begin

    Role required: sn_crm_touchpoint.touchpoint_writer

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. Select the List icon .
    3. Navigate to Touchpoints > All Touchpoints.
    4. Open the touchpoint record you want to work with.
    5. Navigate to the tab related to the entity type.
      For example, if Opportunity is the associated entity, then the name of the tab would be Opportunity Tasks. However, if the associated entity is Account or Contact, then the tab name is Task.
    6. Select New.
    7. On the create new task form, fill in the fields.
      For more information about the form fields for the CRM entities, refer to the corresponding topic.
      CRM entityForm field descriptions
      Lead Create new lead task form
      Opportunity Create new opportunity task form
    8. Select Save.

    Result

    A task record is created against the CRM entity and touchpoint record. You can view the corresponding task from the respective module. For example, to view opportunity task, navigate to Opportunity > Opportunity Tasks list menu. You can also access it from the Opportunity Tasks tab from the touchpoint record.