Admin Assist significantly reduces the time it takes for product administrators (admins) to find answers about features and general guidelines. Admin Assist is especially useful for scenario-based questions, providing guidance you can immediately act upon and pointing to the most relevant articles for more information.

Admin Assist helps admins find answers and get guidance by using a Retrieval-Augmented Generation (RAG) approach. By leveraging ServiceNow's support and knowledge articles, Admin Assist lets admins ask both specific and scenario-based questions directly in the CPQ Admin interface. This feature streamlines the processes of learning about CPQ's capabilities and troubleshooting issues, reducing the time needed to find relevant information.

Key features

• Conversational support: Admin Assist lets you ask questions in natural language, whether you're seeking information about a feature or exploring scenario-based use cases.
• Context-aware guidance: Admin Assist uses the context of your conversation to provide more detailed and relevant answers, tailoring suggestions to your specific needs.
• Knowledge article integration: Answers are drawn directly from ServiceNow's support and knowledge articles, ensuring that you receive accurate and up-to-date information.
• Decision support: To help you decide between complex alternatives, such as deciding between managed tables and external connections, Admin Assist outlines key considerations such as performance, data volatility, and source limitations.
• Direct support links: If Admin Assist can't fully resolve your query, you can reach out to ServiceNow's support team by following direct links in the interface.

User feedback

Admin Assist continues to improve based on user feedback on its responses. Your input is essential for making the tool even more effective. Your insights help us enhance the feature and improve our models to serve you better.