Configuring inflight changes
You can use inflight change order management to manage the receipt of changes for customer or service orders that are still in the process of being orchestrated and fulfilled.
Inflight change order management handles modifications to orders that are already in progress after submission but before fulfillment is complete. This capability is essential for real-world scenarios where customers need to adjust quantities, swap products, change configurations, or cancel portions of an order while fulfillment activities are already underway.
Inflight change order management enables you to decide when you permit such changes to ongoing orders, assesses the impact of the requested changes for an order, and automatically generates a compensation plan for
them.
Note:
Characteristic, Contact, Quantity, or Price inflight revision types are standard in the ServiceNow AI Platform but you can define additional ones as per the requirements of your enterprise. To learn more, see the "Types of Inflight order changes" section in the Managing inflight order changes and cancellation requests.