SPM Benchmarks KPIs

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of SPM Benchmarks KPIs

    The Strategic Portfolio Management (SPM) KPIs are analytic indicators designed to evaluate the performance based on usage count data. These KPIs are categorized into Strategic, Alignment, and Execution, and are available by default within the SPM Benchmarks application.

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    Key Features

    • Strategic KPIs: Measure financial allocation and focus on growth and innovation versus operational maintenance over the past and upcoming 12 months.
    • Alignment KPIs: Assess the alignment of projects, demands, and epics with organizational goals and strategies, along with the project delivery methodologies employed (traditional, agile, hybrid).
    • Execution KPIs: Evaluate the efficiency of demand conversion to projects, the completion of story points in sprints, and the organization of scrum teams.

    Key Outcomes

    By utilizing these KPIs, ServiceNow customers can track and enhance their strategic investments, ensure that their projects align with corporate objectives, and improve execution efficiency. This leads to better resource allocation, increased project success rates, and improved overall business performance.

    The Strategic Portfolio Management KPIs are performance analytic indicators that collect the usage count data. Strategic, Alignment, and Execution KPIs are available by default in the SPM Benchmarks application.

    Table 1. Strategic KPIs
    KPI Formula
    % of spend on grow and innovate the business for the last 12 months (Sum of Actual cost spent on Projects & Demands that belong to innovate & grow in the last 12 months / Sum of Actual cost spent on all Projects & Demands in the last 12 months ) * 100
    % of spend on run the business for the last 12 months (Sum of Actual cost spent on Projects & Demands that belong to run in the last 12 months / Sum of Actual cost spent on all Projects & Demands in the last 12 months ) * 100
    % of work focused on grow & innovate the business (Count of all Projects, Demands & Epics that belong to grow & innovate / Count of all Projects, Demands & Epics ) * 100
    % of work focused on run the business (Count of all Projects, Demands & Epics that belong to run / Count of all Projects, Demands & Epics ) * 100
    Planned % spend on grow & innovate the business for next 12 months (Sum of Planned cost on Projects & Demands that belong to innovate & grow in next 12 months / Sum of Planned cost on all Projects & Demands in next 12 months ) * 100
    Planned % spend on run the business for next 12 months (Sum of Planned cost on Projects & Demands that belong to run in the next 12 months / Sum of Planned cost on all Projects & Demands in the next 12 months ) * 100
    Table 2. Alignment KPIs
    KPI Formula
    % of project, demands, and epics aligned to one or more goals (Count of Projects, Demands & Epics that are aligned to one or more goals / Count of all Projects, Demands & Epics) * 100
    % of project, demands, and epics aligned to one or more strategies (Count of Projects, Demands & Epics that are aligned to one or more strategies / Count of all Projects, Demands & Epics) * 100
    % of work delivered using traditional projects (Total count of open Project planning items that are having execution type as Waterfall / Total count of open Project planning items and Epic planning items) * 100
    % of work delivered using agile (Total count of open Epic planning items / Total count of open Project planning items and Epic planning items) * 100
    % of work delivered using hybrid projects (Total count of open Project planning items that are having execution type as Hybrid or Agile / Total count of open Project planning items and Epic planning items) * 100
    Table 3. Execution KPIs
    KPI Formula
    % of demands converted to projects or epics (Count of Demands that are converted to Projects or Epics in last 12 months / Count of Demands that are created in last 12 months) * 100
    % of story points completed vs planned with the sprint, in last 12 month (Total story points completed in the sprint that falls in last 12 months / Total story points planned in the sprint that falls in last 12 months) * 100
    Average number of scrum teams per ART Total number of teams in ARTs / Total number of ARTs
    Average scrum team size Total number of members in scrum teams / Total number of scrum teams