Now Assist for Strategic Portfolio Management (SPM)

  • Release version: Washingtondc
  • Updated October 6, 2023
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for Strategic Portfolio Management (SPM)

    The Now Assist for Strategic Portfolio Management (SPM) application allows ServiceNow users to generate concise summaries and create demands through a conversational interface. This tool leverages generative AI to enhance the efficiency of product and demand managers by saving time in their workflows.

    Show full answer Show less

    Key Features

    • Generative AI Capabilities: Enables users to utilize AI for summarizing feedback and managing demands.
    • Configuration Requirements: Users must configure the Now Assist for SPM application to begin using its features.
    • Limitations: Certain features may not be available for customers in specific environments, such as FedRAMP or self-hosted instances.

    Key Outcomes

    By implementing Now Assist for SPM, customers can expect improved efficiency in managing portfolios and demands. However, they must ensure human oversight of AI outputs to mitigate risks associated with the evolving nature of AI technology. Furthermore, customer data will be processed in accordance with ServiceNow's policies, and users have the option to opt out of future data collection.

    Use the ServiceNow® Now Assist for Strategic Portfolio Management (SPM) application to generate a concise summary for your feedback or create a demand with a conversational experience. Enable your product and demand managers to use generative AI skills to save time and improve efficiency.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.