Configure questions for demand creation

  • Release version: Washingtondc
  • Updated May 6, 2024
  • 1 minute to read

    • Add new or modify existing question prompts for Virtual Agent while creating a demand.

    Before you begin

    Ensure that the following plugins are installed and tasks are completed:
    • Now Assist for Platform (v4.0.2)
    • Now Assist in Conversational Catalog Request
    • Activate the Conversational experience skill
    • Configure Now Assist in Virtual Agent
      Note:
      If Microsoft Teams and Mobile are enabled as the display location for Now Assist in Virtual Agent, your end user can use the conversational experience in these apps to create a demand.

    Role required: catalog_admin or admin

    About this task

    Add different fields of the Demand form as question prompts. Virtual Agent gathers information about these fields in the form of questions when a user provides a basic or an elaborate prompt for creating a demand.

    Procedure

    1. Navigate to All > Service Catalog > Catalog Administration > Conversational catalog overview.
    2. Identify any unsupported conversational catalog item question types and suggestions to make them conversational by selecting the Create a New Demand catalog item.
      For information on unsupported fields, see Configure Now Assist in Conversational Catalog Request.
    3. Review existing questions in the Variables related list and add or modify questions by selecting Edit in advanced view.