Components installed with Feedback application

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Components Installed with Feedback Application

    The Feedback application in Strategic Planning includes various components such as user roles, tables, and system properties that enhance product feedback management. These components provide the necessary functionality to view, create, and manage product feedback efficiently.

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    Key Features

    • User Roles: Three key roles are installed:
      • snaligncore.pfread: Can view product feedback.
      • snapwadvanced.pfuser: Can create, view, update, and delete product feedback entities.
      • snaligncore.pfbasic: Similar to pfuser but without access to the Product Feedback from Strategic Planning Workspace.
    • Tables: The application installs several important tables:
      • Feedback: Stores all product feedback information.
      • Product Idea: Contains details about product ideas.
      • Feedback Relationship: Tracks feedback associated with various entities.
    • System Properties: Key properties allow customization and integration:
      • snapwadvanced.feedback.ideafeedbackqueueaddress: Configures email settings for feedback submission.
      • snapwadvanced.productfeedbackallowednonplanningitemsforlinkitem: Links non-planning items to feedback or product ideas.
      • snapwadvanced.productfeedbackfeedbackfilters: Manages filters on the feedback overview page.
      • snapwadvanced.productfeedbackproductideafilters: Adjusts filters on the product idea overview page.
      • snapwadvanced.pfdocsconfig: Customizes document components with various attributes.
      • snalignws.pfmaxlistitems: Sets the maximum number of records displayed in feedback or product idea lists.

    Key Outcomes

    By utilizing the components installed with the Feedback application, ServiceNow customers can effectively manage and optimize product feedback processes, ensuring better decision-making and enhanced communication across product planning and development teams. These components facilitate streamlined access to feedback, improve collaboration, and allow for tailored configurations to fit specific organizational needs.

    Learn about several types of components installed with Feedback application in Strategic Planning such as user roles, tables, and, system properties.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Roles installed

    Role title [name] Description Contains role
    [sn_align_core.pf_read] Can view the product feedback. None
    [sn_apw_advanced.pf_user] Create, view, update, and delete the product feedback entities.
    • pf_read
    • pf_basic
    [sn_align_core.pf_basic] Create, view, update, and delete the product feedback but cannot access the Product Feedback from Strategic Planning Workspace. None

    Tables installed

    Table Description

    Feedback

    [sn_align_core_feedback]

    		 Stores all the information about product feedback received from different sources.

    Product idea

    [sn_align_core_product_idea]

    		 Stores all the information about product ideas.

    Feedback relationship

    [sn_align_core_m2m_feedback_rel]

    		 Stores information about the feedback associated to an entity (planning or non-planning items).

    System properties installed

    Name Description
    sn_apw_advanced.feedback.idea_feedback_queue_address Specifies the address for creating or submitting the feedback. With the sn_apw_advanced.feedback.idea_feedback_queue_address system property, you can configure email settings within your instance and submit feedback directly from your email account.
    sn_apw_advanced.product_feedback_allowed_non_planning_items_for_link_item Specifies the non-planning items that can be linked to feedback or product idea. With the sn_apw_advanced.product_feedback_allowed_non_planning_items_for_link_item system property, you can link non-planning items such as incident, scrum tasks, agile stories, or items from safe application, agile development, PPM standard, or any global or scoped application tables to your feedback or product idea.
    sn_apw_advanced.product_feedback_feedback_filters Specifies filters to sort through feedback information. With the sn_apw_advanced.product_feedback_feedback_filters system property, you can configure to add and remove the filters on the feedback overview page.
    sn_apw_advanced.product_feedback_product_idea_filters Specifies filters to sort through product idea information. With the sn_apw_advanced.product_feedback_product_idea_filters system property, you can configure to add or remove the filters on the product idea overview page.
    sn_apw_advanced.pf_docs_config With the sn_apw_advanced.pf_docs_config, you can customize the Doc component using different attributes.
    • Type: string
    • Possible value: JSON with key-value pair with these attributes:
      {
    "hideLeftPanel": true/false,
    "hideDocTitle": false,
    "hideFavorites": false,
    "collapseLeftPanel": false,
    "collapseRigthPanel": false,
    "allowExternalLink": false,
    "implicitSave": true,
    "recordMentionEnabled": true,
    "userMentionEnabled": true,
    "recordMentionConfig": [{ (Record mention configuration)
        "sourceTable": TABLE_NAME,
        "filterCondition": "",
        "label": TABLE_LABEL,
        "fields": [
            FIELD1_NAME,
            FIELD2_NAME
        ]
    }],
}
    • Location: System Property [sys_properties] table
    sn_align_ws.pf_max_list_items Specifies the maximum number of records displayed in the feedback or product idea list view. With the sn_align_ws.pf_max_list_items, you can customize the feedback or product idea list view by setting a limit for the number of records displayed.
    • Type: integer
    • Possible value: Any integer number greater than zero.
    • Location: System Property [sys_properties] table

    For more information on components installed with Strategic Planning, see Components installed with Strategic Planning Workspace.