Create remote service catalog items in Service Exchange for Providers for Public Sector Digital Services

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • As a government agency provider, you can create remote catalogs to automate the task fulfillment process for constituents that are using the Government Service Portal. By using remote catalogs, agency providers can maintain the development of shared service catalogs on their instances and provide consumers with native catalog items in their instances remotely.

    About this task

    Remote record producers in Service Exchange for Providers are service request catalog items that are remotely published to consumer instances, and contain the variables that determine the information that a consumer can or must provide to submit a request. They enable your consumer to request provider services through their service catalog by auto-generating a Provider Task record on the provider's instance and triggering a Create Case, Create Incident, or Create Change Request fulfillment task when a request is submitted.

    By using remote catalogs, agency providers can maintain the development of shared service catalogs on their instances, and provide constituents with native catalog items in their instances remotely. The Remote Catalog is maintained on the Provider’s instance and made available selectively through Authorized Users.

    Before you begin

    Role required: admin

    Note:
    Ensure that the catalog scope is set to Global.

    Procedure

    1. Log into the provider instance and navigate to All > Service Bridge Provider > Administration > Remote Catalog Items.
    2. Select New to create a new catalog item.
    3. On the form, fill in the fields.
      Table 1. Remote Record Producer New Record form
      Field Description
      Name Name of the remote record producer catalog item.
      Application This is a read only field and is set by default based on the application scope.
      State Shows the status of the remote record producer. When you create a remote record producer, this field is set to the Draft state.
      Note:
      This field is automatically updated when you Publish, Archive, or Retire a remote record producer.
      Table name Table name is Provider Task. This is a read only field.
      Flow Choose one of the default Service Exchange flows provided or create your own flow if required.
      Active This is a read only field and is enabled based on the Publish, Retire, Archive, or Delete actions.
      Persona Catalog personas that you want to assign to this record producer.
      Compatibility This field is populated by default. It shows the Service Exchange version that is being used by the provider. If the consumer is using a compatible Service Exchange version, data can be synced between the provider and consumer instances. But if the consumer is not using a compatible version, any new entitlements cannot be activated until the corresponding Service Exchange version is upgraded.
      Short Description Short description for the record producer.
      Description Detailed description for the record producer.
    4. Select Submit.

    Result

    The remote catalog item is now created, and will create a provider task in the provider instance. For more information on how to configure remote provider task definitions, see Create remote task definitions in Service Exchange for Providers in Public Sector Digital Services.

    For more information on record producers in Service Exchange, see Remote record producers in Service Exchange