Enable communication channels

Australia Public Sector

Release: australia
ft:locale: en-US
ft:publication_title: Australia Public Sector
ft:clusterId: gvin
bundleId: gvin
workflow: Customer and Industry

Configure communication channels in Public Sector Digital Services

Release version: Australia

Updated March 12, 2026

1 minute to read

Configure communication channels such as chat, email, phone, virtual agent, and engagement messenger.

Virtual AgentSet up Virtual Agent to use the predefined Virtual Agent topics (chatbot conversations) designed to help constituents complete common self-service tasks.

Engagement MessengerSet up Engagement Messenger to enable your users to find the information or service that they need from third-party web applications.