Exploring Analytics and insights for Public Sector Digital Services

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Performance Analytics applications for Public Sector Digital Services to report your constituent service performance and effectiveness. You can use the predefined key performance indicators (KPIs) and preconfigured role-based dashboards for monitoring your service processes. These analytics enable you to align your organizational goals across all roles, from executive to manager to agent.

    Performance Analytics dashboards

    By using the preconfigured Performance Analytics dashboards, you can provide your government service managers with deep insights into how they can visualize the data over time, analyze service delivery processes, and identify areas of improvement.

    The following example shows a Performance Analytics dashboard with citizen service trends and how efficient government cases were handled that month.

    Figure 1. Public Sector Digital Services Constituent Services dashboard
    Constituent Services Overview tab that displays indicators and reports for constituent cases represented by various graphs and tiles.

    To learn more about the Performance Analytics solutions, see Analytics and Reporting Solutions for Public Sector Digital Services.