AI Search for Now Assist for Public Sector Digital Services (PSDS)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The AI Search index stores data from Platform records, Knowledge Base articles, or external sources, and makes that data available for agents to search in the CSM Configurable Workspace. An admin can configure where the data is pulled from. Search query features use ServiceNow AI Platform technologies to improve the search user experience.

    CSM Config Workspace showing AI Search results for a query.

    Watch this video to see how Public Sector Digital Services agents can find answers using AI Search. For information on AI Search see AI Search.

    Figure 1. Generative AI Q&A in CSM Configurable Workspace
    Answer generated to agent query in CSM Configurable Workspace for Public Sector