Using the activity stream in the Mobile Agent

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you're a government service agent, you can access the activity stream from within the case card in the Mobile Agent. You can also communicate with requesters and make internal notes about the work on a record, which means that you can relay and track information more efficiently.

    Using the activity stream

    As an agent, you can use the activity stream to communicate with constituents and track the information on a record. You can access the activity stream by selecting the activity stream related list.

    The following example shows the activity information view for a record in the Mobile Agent.
    Figure 1. Mobile Agent activity stream
    Activity stream view for a record in the Mobile Agent app.

    Agent tasks in the mobile activity stream

    The following table lists the tasks that you can do in the activity stream in the Mobile Agent.

    Table 1. Agent tasks
    Task Description
    View comments, attachments, or case tasks for the case

    Scroll through the Activity Stream section to view all comments, attachments, and case tasks that are associated with the service or information request case.
    Add work notes or comments
    1. Select Add comment.
    2. In the Compose section, add the information to the text field.
    3. (Optional) Select the check box to make the comment or work note publicly visible.
    4. Select Post.
    The post is added to the Activity section. Internal work notes are private and are only visible to other agents. External comments are visible to agents and requesters.
    Add photos or attachments
    • Select the document icon (Document icon.) to attach a document to the case.
    • Select the camera Camera icon. icon to take a photo to attach to the case.
    • Select the gallery icon (Gallery icon.) to attach an existing photo to the case.