Extend the License and Permit Base Case

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • As an admin, you can further extend the License and Permit install base case to define specific license/permit items received classes.

    About this task

    Licenses and permits are modeled as products, and for approved applications, the license or permit instances are generated and recorded in specific install base item extensions, referred to as Items Received. An admin may need to extend the base case in License and Permit Playbook to implement specific license and permit case application types with varying eligibility and application questions and combinations that may cause the License and Permit Case (sn_gsm_license_permit_case) table to extend beyond the 1000 column limit.

    Before you begin

    Select License and Permit Playbook as the application scope when prompted.

    Role required: admin

    Procedure

    1. Review the legacy permit application’s attributes and pre-determine the attributes to be created on the extended case type.
    2. Navigate to All > System Definition > Tables and select New.
    3. Enter the name of the license or permit for which new cases will be created.
      Note:
      The value in the Name field will be auto-populated based on the value entered in the Label field.
    4. Select the License and Permit Case value in the Extends table field.
    5. Select Application Access and ensure the Can read, Can create, Can update and Can delete checkboxes are selected.
    6. Select Save in the record header context menu.
    7. Select New under the Columns tab to add additional fields relevant to the license/permit application.
    8. Enter a value in the Column label field, and select options for the other column-level attributes.
    9. On the form, fill in the fields, adding new columns for each question you wish to list on the license/permit application.

      For example, application questions on a commercial fishing permit would include a vessel name, the vessel's length, the boat registration number, the vessel's home port, etc.

      Note:
      Complex inputs such as lists of information can be captured in a JSON field in the case type extension, or in custom defined tables that reference to the case type extension.
    10. Select Update.