Assign roles to Public Sector Digital Services users

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Roles control access to features, capabilities, and data in the Public Sector Digital Services application.

    Before you begin

    Role required: admin

    About this task

    You can assign roles to individual users or groups. Apply roles to groups and the members of those groups inherit those roles.

    The Public Sector Digital Services application provides two types of roles: internal roles assigned to internal users such as for government service agents and managers, contributors, managers, and admins, and external roles for constituents, applicants, and business owners, contacts, channels, and partners. These roles are automatically installed with activation of the Public Sector Digital Services Core application.

    Table 1. Internal and External roles for Public Sector Digital Services
    Internal Roles External Roles
    Gov-to-business (G2B)
    • sn_gsm.business_agent
    • sn_gsm.government_service_manager
    		 Gov-to-business (G2B) Customer
    • sn_gsm.business_contact
    • sn_gsm.business_contact_admin
    • sn_gsm.business_case_manager
    Gov-to-business (G2B) Partner
    • sn_gsm.business_partner
    • sn_gsm.business_partner_admin
    • sn_gsm.business_contact
    Gov-to-constituent (G2C)
    • sn_gsm.constituent_agent
    • sn_gsm.government_service_manager
    		 Gov-to-constituent (G2C)
    • sn_gsm.constituent
    • sn_gsm.constituent_contributor
    Gov-to-Gov (G2G)
    • sn_gsm.agency_agent
    • sn_gsm.agency_constituent_agent
    • sn_gsm.agency_manager
    • sn_gsm.government_service_manager
    • sn_gsm.agency_contributor

    Procedure