Configure AI search for Now Assist for Public Sector Digital Services (PSDS)

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Activate the Now Assist in AI Search application to extract actionable Q&A Genius Result answers from knowledge articles found in the Service Portal, Virtual Agent, Employee Center, and global searches using generative AI.

    About this task

    Configure and use the AI Search engine in the Now Assist for Public Sector Digital Services (PSDS) application.

    Note:
    By default, Now Assist Search is enabled in Now Assist for Public Sector Digital Services (PSDS). Follow these steps only if the application has been previously disabled.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > AI Search > AI Search Status.
    2. If the screen says you do not have AI search on the instance, select Request AI Search.
    3. Wait until AI Search is displayed as activated and ready for use.