| Impact |
Skill |
Outcome summarization |
December 11, 2025 |
Impact release notes |
| Now Assist for Accounts Payable Operations (APO) |
Skill |
Invoice case summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Purchase order summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Now Assist for Collaborative Work Management (CWM) |
Skill |
Acceptance criteria generation |
December 11, 2025 |
Now Assist for Collaborative Work Management (CWM) release notes |
| Doc generation |
December 11, 2025 |
Now Assist for Collaborative Work Management (CWM) release notes |
| Task generation |
December 11, 2025 |
Now Assist for Collaborative Work Management (CWM) release notes |
| Now Assist for Configuration Management Database (CMDB) |
Skill |
Configuration item (CI) summarization |
December 11, 2025 |
Now Assist for Configuration Management Database (CMDB) release notes |
| Manage duplicate CIs |
December 11, 2025 |
Now Assist for Configuration Management Database (CMDB) release notes |
| Service Graph Connector diagnosis |
December 11, 2025 |
Now Assist for Configuration Management Database (CMDB) release notes |
| Agentic workflow |
Search CMDB |
December 11, 2025 |
Now Assist for Configuration Management Database (CMDB) release notes |
| Now Assist in Contract Management |
Skill |
Contracts query enhancer |
December 11, 2025 |
Now Assist in Contract Management release notes |
| Skill |
Duration to days converter |
December 11, 2025 |
Now Assist in Contract Management release notes |
| Skill |
Search contract with contextual input |
December 11, 2025 |
Now Assist in Contract Management release notes |
| Now Assist for Creator |
Skill |
Spoke generation |
December 11, 2025 |
Now Assist for Creator release notes |
| Now Assist for Employee Experience |
Skill |
Case summarization for approvals |
May 5, 2026 |
Unified Employee Experience release notes |
| Now Assist for Employee Experience |
Skill |
Requested item summarization for approvals |
May 5, 2026 |
Unified Employee Experience release notes |
| Now Assist for Employee Experience |
Skill |
Request summarization for approvals |
May 5, 2026 |
Unified Employee Experience release notes |
| Now Assist for Enterprise Architecture (EA) |
Skill |
ADR DOC actions |
December 11, 2025 |
Now Assist for Enterprise Architecture (EA) release notes |
| Skill |
ADR DOC summarization |
December 11, 2025 |
Now Assist for Enterprise Architecture (EA) release notes |
| Skill |
Business application insights |
December 11, 2025 |
Now Assist for Enterprise Architecture (EA) release notes |
| Skill |
Diagram change analysis |
December 11, 2025 |
Now Assist for Enterprise Architecture (EA) release notes |
| Skill |
Refine text |
December 11, 2025 |
Now Assist for Enterprise Architecture (EA) release notes |
| Now Assist for Operational Sustainability (formerly ESG) |
Skill |
Extract data from utility invoices |
December 11, 2025 |
|
| Now Assist for Hardware Asset Management (HAM) |
Agent |
User resolution mapping agent |
December 11, 2025 |
Hardware Asset Management release notes |
| Agentic workflow |
Help repair hardware assets |
December 11, 2025 |
Hardware Asset Management release notes |
| Now Assist for Health and Safety |
Skill |
Incident summarization |
December 11, 2025 |
Employee Service Management release notes |
| Now Assist for Integrated Risk Management (IRM) |
Skill |
Common control objective creation |
December 11, 2025 |
|
| Control objective impact analyzer |
December 11, 2025 |
|
| Issue summarization |
December 11, 2025 |
|
| Recommendation of similar control objectives |
December 11, 2025 |
|
| Regulatory alert summarization |
December 11, 2025 |
|
| Regulatory alert impacted citations |
December 11, 2025 |
|
| Regulatory alert impacted control objectives |
December 11, 2025 |
|
| Regulatory alert impacted controls |
December 11, 2025 |
|
| Regulatory alert impacted policies |
December 11, 2025 |
|
| Risk assessment summarization |
December 11, 2025 |
|
| Risk event summarization |
December 11, 2025 |
|
| Agent |
Control objective change agent |
December 11, 2025 |
|
| Regulatory change task planning agent |
December 11, 2025 |
|
| Risk suggestion AI agent |
December 11, 2025 |
|
| Agentic workflow |
Get regulatory analysis |
December 11, 2025 |
|
| Generate regulatory action plans |
December 11, 2025 |
|
| Suggest potential risks |
December 11, 2025 |
|
| Now Assist for ITOM |
Skill |
Analyze service health |
March 12, 2026 |
|
| Analyze service observability dashboard |
March 12, 2026 |
|
| Alert analysis |
January 20, 2026 |
|
| Alert investigation |
January 20, 2026 |
|
| Now Assist for ITOM |
Agentic workflow |
Manage alerts autonomously |
January 20, 2026 |
|
| Now Assist for IT Service Management (ITSM) |
Skill |
Change request summarization |
December 11, 2025 |
Now Assist for IT Service Management (ITSM) release notes |
| Chat summarization |
December 11, 2025 |
Now Assist for IT Service Management (ITSM) release notes |
| Incident summarization |
December 11, 2025 |
Now Assist for IT Service Management (ITSM) release notes |
| Investigate boot time issues |
May 5, 2026 |
Now Assist for IT Service Management (ITSM) release notes |
| Investigate Zoom call quality issues |
May 5, 2026 |
Now Assist for IT Service Management (ITSM) release notes |
| Summarize a change request |
May 5, 2026 |
Now Assist for IT Service Management (ITSM) release notes |
| Summarize a chat conversation |
May 5, 2026 |
Now Assist for IT Service Management (ITSM) release notes |
| Summarize an incident |
May 5, 2026 |
Now Assist for IT Service Management (ITSM) release notes |
| Now Assist for Legal Service Delivery (LSD) |
Skill |
Legal matter summarization |
December 11, 2025 |
Now Assist for Legal Service Delivery (LSD) release notes |
| Legal request summarization |
December 11, 2025 |
Now Assist for Legal Service Delivery (LSD) release notes |
| Conversational intake for Conflict of Interest request |
March 12, 2026 |
Now Assist for Legal Service Delivery (LSD) release notes |
| Agentic workflow |
Triage legal requests |
December 11, 2025 |
Now Assist for Legal Service Delivery (LSD) release notes |
| Now Assist for Manufacturing Commercial Operations |
Skill |
Enhance non conformance description |
March 12, 2026 |
|
| Agent |
Plan and execute recall campaign phases and sub-phases |
March 12, 2026 |
|
| Operational Technology (OT) Manager Foundation |
Skill |
Search for a related record |
December 11, 2025 |
Operational Technology Manager release notes |
| Agentic workflow |
Import OT device spreadsheet into OT CMDB |
December 11, 2025 |
Operational Technology Manager release notes |
| Now Assist for Operational Technology Service Management (OTSM) |
Skill |
OT incident summarization |
March 12, 2026 |
Now Assist for Operational Technology Service Management (OTSM) release notes |
| OT resolution notes generation |
March 12, 2026 |
Now Assist for Operational Technology Service Management (OTSM) release notes |
| Agentic workflow |
Generate OT KB articles agentic workflow |
March 12, 2026 |
Now Assist for Operational Technology Service Management (OTSM) release notes |
| Now Assist for Privacy Management |
Skill |
Common control objective creation |
December 11, 2025 |
Privacy Management release notes |
| Control objective impact analyzer |
December 11, 2025 |
Privacy Management release notes |
| Recommendation of similar control objectives |
December 11, 2025 |
Privacy Management release notes |
| Risk assessment summary |
December 11, 2025 |
Privacy Management release notes |
| Now Assist for Public Sector Digital Services (PSDS) |
Agent |
Investigative Case Management AI agents |
March 12, 2026 |
Public Sector Digital Services release notes |
| Now Assist for Purchase Order Management (POM) |
Agentic workflow |
Define PO exception mitigation strategy |
March 12, 2026 |
Now Assist for Source-to-Pay Operations release
notes |
| Email Intent to Action |
March 12, 2026 |
Now Assist for Source-to-Pay Operations release
notes |
| Now Assist for Security Incident Response |
Skill |
Correlation insights generation |
December 11, 2025 |
Security Incident Response release notes |
| Post-incident analysis |
December 11, 2025 |
Security Incident Response release notes |
| Resolution notes generation |
December 11, 2025 |
Security Incident Response release notes |
| Security incident quality assessment |
December 11, 2025 |
Security Incident Response release notes |
| Security incident recommended actions |
December 11, 2025 |
Security Incident Response release notes |
| Security incident summarization |
December 11, 2025 |
Security Incident Response release notes |
| Agentic workflow |
Analyze security operations metrics |
March 12, 2026 |
Security Incident Response release notes |
| Close security incident |
March 12, 2026 |
Security Incident Response release notes |
| Generate SIR shift handover report |
March 12, 2026 |
Security Incident Response release notes |
| Resolve security incident |
March 12, 2026 |
Security Incident Response release notes |
| Now Assist for Software Asset Management (SAM) |
Skill |
Publisher compliance summarization |
December 11, 2025 |
Now Assist for Software Asset Management (SAM) release notes |
| Product compliance summarization |
December 11, 2025 |
Now Assist for Software Asset Management (SAM) release notes |
| Recommended actions |
December 11, 2025 |
Now Assist for Software Asset Management (SAM) release notes |
| SaaS user resolution |
December 11, 2025 |
Now Assist for Software Asset Management (SAM) release notes |
| Agentic workflow |
Reclamation rule creation |
December 11, 2025 |
Now Assist for Software Asset Management (SAM) release notes |
| Removal candidate evaluation |
December 11, 2025 |
Now Assist for Software Asset Management (SAM) release notes |
| Now Assist for Strategic Portfolio Management (SPM) |
Skill |
EAP doc summarization |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Feedback summarization |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Identify similar records |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Multi feedback summarization |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Planning item doc summarization |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Project doc summarization |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Project insights generation |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Refine records |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Target generation |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Demand summarization |
March 12, 2026 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Agentic workflow |
Create stories |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Monitor project tasks |
December 11, 2025 |
Now Assist for Strategic Portfolio Management (SPM) release notes |
| Now Assist for Sourcing and Procurement Operations (SPO) |
Skill |
Negotiation summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Procurement case summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Purchase requisition summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Sourcing event summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Sourcing request summarization |
December 11, 2025 |
Now Assist for Source-to-Pay Operations release
notes |
| Now Assist for Supplier Lifecycle Operations (SLO) |
Skill |
Supplier case summarization |
December 11, 2025 |
Supplier Lifecycle Operations release notes |
| Supplier performance summarization |
March 12, 2026 |
Supplier Lifecycle Operations release notes |
| Email response |
March 12, 2026 |
Supplier Lifecycle Operations release notes |
| Sentiment analysis |
March 12, 2026 |
Supplier Lifecycle Operations release notes |
| Now Assist for Sales and Order Management for Telecommunications (SOMT) |
Agent |
Move order voice AI |
March 12, 2026 |
Now Assist for Sales CRM for Telecommunications release notes |
| Now Assist for Telecommunications, Media and Technology (TMT) |
Agentic workflow |
Squad resource identifier |
March 12, 2026 |
|
| Product release email communication |
March 12, 2026 |
|
| Now Assist for Third-party Risk Management (TPRM) |
Skill |
TPRM issue summarization |
December 11, 2025 |
|
| Skill |
TPRM issue recommendation |
March 12, 2026 |
|
| Now Assist for Vulnerability Response |
Skill |
Generate remediation assistance |
December 11, 2025 |
Security Operations release notes |
| Now Assist recommendation |
December 11, 2025 |
Security Operations release notes |
| SEM insights |
December 11, 2025 |
Security Operations release notes |
| SPC setup connector |
December 11, 2025 |
Security Operations release notes |
| Suggest vulnerability solutions |
December 11, 2025 |
Security Operations release notes |
| Vulnerable item deduplication |
December 11, 2025 |
Security Operations release notes |
| Now Assist for Workplace Service Delivery (WSD) |
Skill |
Workplace case summarization |
March 12, 2026 |
Now Assist release notes |
| Now Assist for Zero Copy Connector |
Skill |
ERP data discovery |
December 11, 2025 |
Now Assist for Zero Copy Connector release notes |
| ERP data query |
December 11, 2025 |
Now Assist for Zero Copy Connector release notes |
| Now Assist in Platform Analytics |
Skill |
Analytics follow-up generation |
December 11, 2025 |
Now Assist in Platform Analytics release notes |
| Analytics hidden insights generation |
December 11, 2025 |
Now Assist in Platform Analytics release notes |
| Analytics insights generation |
December 11, 2025 |
Now Assist in Platform Analytics release notes |
| Analytics query generation |
December 11, 2025 |
Now Assist in Platform Analytics release notes |
| Dashboard and visualization export |
January 20, 2026 |
Now Assist in Platform Analytics release notes |
| Now Assist for Platform |
Skill |
Requester approval checklist |
February 5, 2026 |
Now Assist release notes |
| Now Assist Platform |
Skill |
AI agents |
December 11, 2025 |
Now Assist release notes |
| Conversational Help |
December 11, 2025 |
Now Assist release notes |
| Custom skills |
December 11, 2025 |
Now Assist release notes |
| Now Assist Multi-Turn Catalog Ordering |
December 11, 2025 |
Now Assist release notes |
| Now Assist Q&A Genius Results |
December 11, 2025 |
Now Assist release notes |
| Now Assist Topics |
December 11, 2025 |
Now Assist release notes |
| Requester approval checklist |
February 5, 2026 |
Now Assist release notes |
| Subflows and actions |
December 11, 2025 |
Now Assist release notes |