Onboard an AI worker in AI Agent Studio

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Onboard an AI worker to join your team and automate routine role-based tasks, freeing your human workers to handle different and more complex tasks.

    Vorbereitungen

    You must have the following applications and plugins installed:

    • Now Assist for IT Service Management (ITSM) v12.1, which includes
      • IT Service Management for AI Agent collection [sn_itsm_aia] version 5.1
      • Service Operations Workspace for ITSM applications version 8.4
    • ZTSD plugin [sn_ztsd] v1.0

    Role required: sn_aia.admin

    Prozedur

    1. Navigate to All > AI Agent Studio.
    2. In the Ready-made AI automations section, in the AI workers tab, select Activate for the AI worker you want to onboard.

      You are given the chance to make changes before you fully activate the AI worker.

      If you don't see the AI worker you want to activate, go to the Create and manage tab in AI Agent Studio. Then, in the AI workers tab, select the AI worker you want to activate to open the guided setup.

    3. Review the basic details and profile of the AI worker.

      If you want to make changes to the basic details or profile of the AI worker, you can select the edit button by the modal close button.

      Certain fields may be read-only for AI workers available by installing Now Assist applications.

      If you want to review the tasks that the AI worker can perform or preview its capabilities, select View details. This opens the full guided setup for the AI worker. See Edit the tasks of an AI worker for more details on the different tasks available and their configuration.

      You can also select View details to test the AI worker's execution on a specific record before you activate the AI worker.

    4. Select Activate.

    Ergebnisse

    Your AI worker is active and can begin completing work for your team.