Create an AI case in the AI Control Tower

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.

    Vorbereitungen

    Role required: sn_ai_case_mgmt.ai_case_analyst or sn_ai_case_mgmt.ai_case_manager

    Prozedur

    1. Navigate to All > AI Control Tower.
    2. Go to the AI cases dashboard.
    3. On the AI cases dashboard, on the AI cases tab, select Create AI case.
    4. On the form, fill in the fields.
      For a description of the field values on the Create New AI case form, see Create new AI case form.
    5. Select Save.
      After you submit this form, the AI case team will provide the insights and support you need.