Install the Performance Analytics and Reporting Solution for Public Sector Digital Services

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install the content pack for the Public Sector Digital Services Platform Analytics Solution from the ServiceNow Store.

    Before you begin

    • Activate the full, subscription version of Performance Analytics on the instance where you're activating this Platform Analytics Solution. You can activate Performance Analytics on a non-production instance without purchasing a subscription. For more information, see Activate your Performance Analytics subscription.

    • Install Public Sector Digital Services Core from the ServiceNow Store.

    Role required: admin

    Procedure

    1. Navigate to All > System Applications > All Applications > ServiceNow Store.
    2. Browse for Performance Analytics Content Pack for Public Sector Digital Services and verify that you have the necessary valid entitlements.

      You need a HI account and permission to request applications for the instances under consideration. The HI account and the instance need to be part of the same company. For more information, see Install a ServiceNow Product on the ServiceNow Store.

    3. Search for Performance Analytics Content Pack for Public Sector Digital Services.
    4. Install the application.