User search analyzer
Gain insights into user search queries and results provided by Now Assist.
The User search analyzer dashboard page contains indicators that help admins understand the effectiveness of search in enhancing the self-service experience. Equipped with insights from the dashboard, Knowledge admins can improve Knowledge content and availability for search.
The indicators on the User search analyzer dashboard page provide the following insights. See Now Assist Analytics dashboard indicator details for information on the data and calculations behind each indicator.
- Search queries that yielded Knowledge Base articles and catalog items as genius results.
- Distribution of search queries by the source that they originated from, for example, Now Assist in Virtual Agent, Service Portal.
- List of the most common queries that did or didn’t yield genius results.
User search analyzer indicators
- Total search queries
- This area of the dashboard shows the total number of search queries handled by Now Assist self-service channels.
Abbildung : 2. Total search queries indicator - Queries with genius results
- This area of the dashboard shows the number of genius results returned by Now Assist for the users to review. Hinweis:A query can have more than one genius result.
Abbildung : 3. Queries with genius results indicator - Queries with Knowledge Base articles as genius results
- This area of the dashboard shows the number of search queries where Now Assist returned Knowledge articles as genius results for the users to review.
Abbildung : 4. Queries with Knowledge Base articles as genius results indicator - Queries with catalog items as genius results
- This area of the dashboard shows the number of search queries where Now Assist returned catalog items as genius results for the users to review.
Abbildung : 5. Queries with catalog items as genius results indicator - Queries without genius results
- This area of the dashboard shows the number of responses where Now Assist didn’t provide a genius result response for the users to review.
Abbildung : 6. Queries without genius results indicator - Search queries per source or channel
- This area of the dashboard shows the number of search queries handled by each of the AI Search sources or channels.
Abbildung : 7. Search queries per source or channel indicator - Top 5 queries
- This area of the dashboard shows the top five search queries by the respective query count.
Abbildung : 8. Top 5 queries - Top 5 queries without results
- This area of the dashboard shows the top five search queries that didn’t yield any result.
Abbildung : 9. Top 5 queries without results indicator - Top 5 queries resulting in Knowledge articles as genius results
- This area of the dashboard shows the top five search queries where Now Assist returned Knowledge articles as genius results, with respective query count.
Abbildung : 10. Top 5 queries resulting in Knowledge articles as genius results indicator - Top 5 queries resulting in catalog items as genius results
- This area of the dashboard shows the top five search queries where Now Assist returned catalog items as genius results, with respective query count.
Abbildung : 11. Top 5 queries resulting in catalog items as genius results indicator