NLQ properties

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • The Natural Language Query (NLQ) properties control how and where NLQ operates.

    Admins can edit properties of NLQ by navigating to All > System Properties > All Properties. Filter for the NLQ properties.
    Hinweis:
    Editing these system properties requires the admin role. The nlq_admin role does not have permission to edit records in this table.

    System properties filtered for NLQ properties.

    Property Description
    com.snc.listv2.nlq.lists.append_query
    • True: NLQ inputs add onto existing queries via an "and" operator
    • False: New NLQ input replaces any existing queries
    Example: You run two queries.
    • Query 1: Incidents with critical priority
    • Query 2: assigned to John Smith
    If the property is set to true, the results show incidents with critical priority that are assigned to John Smith. If the property is set to false, the results show only items assigned to John Smith.
    com.snc.listv2.nlq.lists.enabled
    • True: Enables NLQ search option for List v2
    • False: Removes NLQ search option for List v2
    com.snc.nlq.gai_enabled
    • True: The Now LLM Service fallback is available
    • False: The Now LLM Service fallback is not available

    Initially, queries are interpreted using a rules-based method. If that method fails, queries are passed to the Now LLM Service as a fallback. Queries that fail both of these methods are marked as unsuccessful in the NLQ log.
    com.snc.par.nlq.report_designer.enabled
    • True: Enables NLQ in Report Designer
    • False: Removes NLQ in Report Designer
    glide.cmdb.query.nlq.activated
    • True: NLQ search feature is active in CMDB Query Builder
    • False: NLQ search feature is inactive in CMDB Query Builder
    glide.service_portal.ais_nlq_enabled
    • True: Enables NLQ in global search
    • False: NLQ is not available in global search