Opt out of data sharing for Now Assist

  • Freigeben Version: Australia
  • Aktualisiert 12. März 2026
  • 1 Minute Lesedauer

    • Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.

    Vorbereitungen

    Wichtig:
    Data sharing is not available for GCC or self-hosted instances. You don't need to opt out because data sharing is never enabled. If you have any questions, reach out to your account representative.

    If you do not have a data steward, see Assign the data steward role documentation.

    Role required: sn_generative_ai.data_steward

    Hinweis:
    The Opt out button appears only if you’ve installed at least one Now Assist application or plugin. For a list of all Now Assist applications, see Exploring Now Assist.

    Warum und wann dieser Vorgang ausgeführt wird

    By opting out of the ServiceNow customer data sharing program, you can no longer provide data to improve ServiceNow AI products. By sharing data with the ServiceNow AI development program, you provide relevant data to help improve prediction accuracy, user experience, tailor products to your business needs, and reduce hallucinations for your activated Now Assist skills.

    You can choose to opt out a ServiceNow instance from data sharing from the Now Assist Admin console if you don't want to participate. Repeat the opt-out process for all instances that use the Now Assist functionality.

    Opting out can take up to five business days to process.

    Prozedur

    1. Change the current session scope by selecting the Globe icon in the top right next to the search bar and setting Application Scope to Generative AI Controller.
    2. Navigate to All > Now Assist Admin > Settings.

      If you’re already in the Now Assist Admin console, select the Settings tab.

    3. In the Settings panel, select the Data sharing and processing > Data sharing tab.

      Account panel in Now Assist Admin Settings that shows the features that are included with your license. It also provides a data sharing opt-out button.

    4. Select Opt Out.
    5. In the confirmation window, select Opt Out.

    Ergebnisse

    Your data sharing preference is saved on the instance. If you want to opt back in to data sharing, you must consult with your account executive.