Review the external product inventory details for a customer order

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read
  • Review the external inventory details of the customer orders that you’ve received from the external Configure, Price, and Quote (CPQ) system during the order capture process.

    Before you begin

    Role required: order_approver, order_viewer, sn_ind_tmt_orm.order_fulfillment_manager

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Customer Orders > All.
    4. Select an order you want to view.
    5. View the external product inventories that are currently associated with an order line item by selecting the customer order line item.
    6. Select the External product inventories tab.
    7. On the form, review the fields values.
      Note:
      To create a new external product inventory table, select New. On the Create New External product inventory form, fill in the fields.
      Table 1. External product inventory form
      Field Description
      Number Unique system-assigned number of the external inventory ID.
      External product inventory ID External product inventory ID from the CPQ system.
      Order line item Order line item number against which the external inventory ID is captured.
      State State of the external product inventory ID:
      Valid
      When the order was closed, the state of the external product inventory ID was updated to Valid.
      Invalid
      During the inflight order changes, the state of the external product inventory ID was updated to Invalid.
      Note:
      The state of the external inventory ID is updated after the order fulfillment is complete (the order state is Closed Complete).
    8. Save or delete the product inventory details.
      ActionDescription
      Save the external product inventory details Select Save.
      Delete the external product inventory details Select the options icon next to the Save button, and then select Delete.