Configuring Fallout Management
As a provider, you can use Fallout Management to identify, investigate, and resolve order processing issues so that orders can continue processing through to completion.
The fallout type is a category that indicates the type of fallout activity. Billing Issue, Inventory Allocation Failure, and Provisioning Failure fallout types are standard in the ServiceNow AI Platform. You can define additional ones, according to the requirements of your enterprise. To learn more about managing order task fallout, see Managing order fallout.
Create additional fallout types
Define your own enterprise-specific fallout types to identify, resolve, and investigate order processing issues so that they can continue processing through to completion.
Before you begin
Role required: admin
About this task
The fallout type is a category that indicates the type of fallout activity. Billing Issue, Inventory Allocation Failure, and Provisioning Failure fallout types are standard in the ServiceNow AI Platform. You can define additional ones, as per the requirements of your enterprise. To learn more about managing order task fallout, see Managing order fallout.
Procedure
- Log in to the ServiceNow instance.
- In the application navigator, enter sn_fallout_mgmt_fallout_type.list.
- Select New.
- In the Name field, enter the name of the fallout type.
- Optional: Add a brief description in the Description field.
- Select Submit.