Add approvers to an approval request

  • Release version: Australia
  • Updated March 23, 2026
  • 1 minute to read

    • As a requester or an approver, add one or more ad-hoc approvers to an approval request in Advanced Approval Management.

    Before you begin

    Role required: sn_adv_appr_mgmt.approval_request_writer or sn_adv_appr_mgmt.approval_request_approver

    About this task

    After an approval request has been submitted, you can add approval users or approval groups to an approval request. Add approvers when the request requires approval by others who are familiar with the rules or business guidelines relevant to the request, but outside of the original approvers.

    Procedure

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace.
    2. Select the List icon.
    3. Navigate to the approval request.
      Access the request by navigating to the transaction entity, and then select the entity, such as a quote for which an approval request was submitted. Select the Approvals tab for the transaction to open the approval workflow interface.
    4. Select Add Approver.
    5. In the Add ad-hoc approver dialog box:
      1. Select Approver(s) or Approver group.
      2. In the Approver(s) or Approver group field, enter the approver users or approver groups.
      3. In Approval criteria, select Anyone or All to indicate the approvers required.
      4. In Comment to approvers, enter the reason for adding approvers or approval groups.
      5. Select Add.
      The ad-hoc approvers are added as approvers to the approval workflow. A step card in the General chain is added at the top of the workflow interface, identifying approvers in the Ad-hoc Approval step.

    Result

    The ad-hoc approver can approve or reject the approval request in one of the following ways:
    • In a simple Advanced Approval notification for the approval user or approval group.
    • In the approval step card in the General chain, by selecting the More options menu and choosing the Approve or Reject option.
    • In the My approvals feature in the ServiceNow AI Platform.