Set up an external connection in CPQ

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up an external connection in CPQ by copying the client ID and client secret of the Logik.ai Auth record.

    Before you begin

    Role required: admin

    Procedure

    1. In ServiceNow Sales CRM, navigate to https://<service_instance_url>/oauth_entity.do?sys_id=99a63a9e2baeea1001bff246f291bf57.
      We will use the integration we created to set up an external connection in CPQ.
    2. Copy the client ID and the client secret.
    3. In CPQ, navigate to Utilities > External Connections.
    4. Click New.
    5. Set the name to pricing.
    6. Under Integration Type, select External.
    7. For Authentication Type, select OAuth - Client Credentials Flow.
    8. Enter the client ID and client secret that you copied in step 2.
      The token URL is https://<site>.service-now.com/oauth_token.do.
    9. Set the remaining details as follows:
      • Scope: useraccount
      • HTTP method: POST
      • Host: https://<site>.service-now.comstep
      • Path: “/{{pricingPath}}”step
      • Body: “{{pricingRequest}}”
    10. Make sure that the content type is application/json.
    11. Click Save.
    12. Navigate to Utilities > Settings and set the pricing connection to the newly created connection.