Customer order decomposition
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Summary of Customer Order Decomposition
Customer order decomposition allows for efficient management of orders by breaking them down into separate domain orders based on quantity. This process is essential for handling customer requests regarding changes in order quantities, including revisions and updates to product characteristics during the fulfillment process.
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Key Features
- Quantity-Based Decomposition: Facilitates the breakdown of orders into domain orders to streamline fulfillment while supporting revisions of order line item quantities in-flight.
- Change Order Support: Enables updates to product characteristics, allowing for the creation or cancellation of product inventories as necessary.
- Quantity Revision for In-Flight Orders: Captures requests to increase or decrease order line item quantities, leading to the creation of new domain orders or cancellations of existing ones.
Key Outcomes
By implementing customer order decomposition, you can expect:
- Improved order management efficiency through the independent handling of domain orders.
- Enhanced responsiveness to customer requests for order modifications, ensuring their fulfillment needs are met.
- Clear visibility for order fulfillment managers through the Needs Attention widget, facilitating timely actions on order changes.
Learn about the customer order decomposition, including quantity-based decomposition, handling change orders with updated quantity characteristics, and support for quantity revisions in in-flight orders.
Quantity-based decomposition
Quantity based decomposition enables you to decompose your order into separate domain orders as per the order quantity to manage the fulfillment process and independently. This method also supports:
- Revision of order line item quantity for in-flight orders to fulfill customer’s request to modify (increase or decrease) the quantity of the order.
- Support for change of product order to fulfill a customer's request to update the quantity characteristics. It leads to either the creation of new product inventories or the cancellation of existing product inventories.
Support for a change order with an update for quantity characteristics
When you receive a customer request to revise an order through changing a product characteristic or characteristic value, you can upgrade or downgrade an existing product inventory. As a part of the fulfillment process, you either
create new product inventories or cancel existing product inventories.
- If a change in a quantity characteristic option leads to additional new product inventories, the decomposition process creates the domain orders for the target specification and inventories for the fulfillment process.
- If a change in a quantity characteristic option leads to the cancellation of some existing inventories, the decomposition process creates the domain orders needed to manage both the cancellation and changes to the inventories.
- The fulfillment process notifies the order fulfillment manager to identify the inventories require cancellation or update.
- The decomposition process sets the Needs Attention field to True for the domain orders.
- The order fulfillment manager then views these orders in the Needs Attention widget. The order fulfillment manager can wait to open the domain orders, select the product inventories for cancellation, or update it to resume the order decomposition and fulfillment process.
Support for quantity revision for in-flight orders
When the order fulfillment process is in progress, and you receive a request to revise to increase or decrease an order line item quantity, it is captured as a quantity change. To
incorporate the revision, the decomposition process then either creates additional domain orders (referred to internally as a
+ve change) or cancels the existing domain orders (referred to internally as a +ve
change) for the order fulfillment.- If the order revision request is for an increase to the order line item quantity, the decomposition process creates new domain orders to match the updated order line item quantity.
- If the order revision request is for a reduction in the order line item quantity, the decomposition process initiates the cancellation process for some of the domain orders to match the reduced order line item quantity.