View invoice case details in the Business Portal

  • Release version: Australia
  • Updated April 10, 2026
  • 1 minute to read

    • View invoice case details, status, activity history, and attachments from the Business Portal.

    Before you begin

    Role required: sn_customerservice.customer

    Procedure

    1. Log in to the Business Portal.
    2. Select Requests > View submitted requests > View cases & tasks.
    3. Select My invoice cases from the Categories menu to view invoice cases.
    4. Select a case to view its state and other details.

      For a description of the Invoice case lines list view, see Invoice case details on the Business Portal.

      For more information about invoice states, see Invoice case states on Business Portal.

    What to do next

    Communicate and share supporting documents for an invoice case from Business Portal