Enable the Business Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Admins can enable the Business Portal (sn_b2b_portal) so customers can browse products and create orders.

    Before you begin

    The application scope must be set to Business Portal. You can change the application scope using the application picker in the Unified Navigation bar.

    Role required: admin

    About this task

    To set up the Business Portal and Sales Customer Relationship Management self-service enhancements, first install the Business Portal plugins, which are available in the app store.

    See Configuring the Business Portal for more information.

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. Select Business Portal.
    3. Clear the Inactive box.
    4. Select Save.
      The Business Portal is enabled.

    What to do next

    Customize the Business Portal to match your organization's branding and user experience requirements. For more information, see Setup Business and Consumer Portal.