Review a fallout record

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Review a fallout record to make sure that the detailed information is correct and complete.

    Before you begin

    Role required: sn_fallout_mgmt.fallout_manager, sn_fallout_mgmt.fallout_agent

    About this task

    You select fallout records to review in CSM Configurable Workspace. You can also review and track all fallout records for a specific order by using the Fallouts (n) icon where n is the number of fallouts. This icon appears when you view the related fallout record.

    Procedure

    1. Navigate to  Workspaces > CSM/FSM Configurable Workspace .
    2. Select the List icon .
    3. Navigate to Fallouts > All.
      To view only those fallout records that are assigned to you, select My Fallouts.
    4. Select the fallout record you want to view.
      For information about field descriptions, see the Fallout workspace fields section in Fallout form fields.
    5. To view the associated order line item, select Open Context Record.

    What to do next

    Update a fallout record