BCM Configurable Workspace
Summarize
Summary of BCM Configurable Workspace Governance, Risk, and Compliance
The BCM Configurable Workspace, available from version 5.x.x, enhances the Business Continuity Management (BCM) application by providing an intuitive interface for managing crisis events, business impact analysis, planning, and exercises. This workspace simplifies user experience and streamlines processes for various roles within an organization.
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Key Features
- Interactive Dashboard: Users can manage tasks from a centralized home page, improving efficiency in handling business continuity tasks.
- Task Monitoring: The "My Tasks" page allows users to quickly monitor and act on pending tasks.
- Crisis Map Integration: Users can respond to alerts and manage recovery tasks effectively using the crisis map.
- Role-Based Configuration: The workspace is customizable for different user roles, ensuring relevant functionality and views for each user.
- Transition from Classic Workspace: The BCM Classic Workspace is being deprecated, and users are encouraged to adopt the Configurable Workspace for continued support and access to new features.
Key Outcomes
By utilizing the BCM Configurable Workspace, users can expect:
- Enhanced visibility and management of business continuity tasks, leading to improved operational resilience.
- Streamlined workflows for business impact analysis, continuity planning, exercise management, and crisis management.
- Reduced downtime and minimized impact during crisis events through effective management and response strategies.
- Integration capabilities with tools like the Everbridge notification system for timely communication during emergencies.
Starting with version 5.x.x, the Business Continuity Management application supports BCM Configurable Workspace. You can perform your business continuity tasks with an intuitive functionality in BCM Configurable Workspace.
Enhancements in BCM Configurable Workspace
- Manage the crisis events, business impact analysis, planning, and exercises from an interactive dashboard in the Home page.
- Monitor your individual and team tasks in the My tasks page and act on your pending tasks quickly.
- Respond to the alerts in Crisis map and manage the recovery tasks effectively.
- Visualize 360-degree relationship data for your business impact analysis, planning, exercises, and crisis events records and get a complete overview of all dependencies.
The Business Continuity Workspace in the classic Workspace is automatically updated to point to BCM Configurable Workspace. For information on BCM classic Workspace, see Using BCM classic Workspace.
Configurable and role-driven Workspace
The BCM Configurable Workspace is configurable and role-driven. It is customized and unique for each user or role in your organization. You can log in with specific user roles to perform different functions and the user interface views differ from each other.
For more information on the user roles in the BCM application, see Components installed with Business Continuity Management.
For more information on the store apps to install and activate the application, see Business Continuity Management and the ServiceNow Store.
Support for BCM Classic Workspace
Starting with the Vancouver release, the BCM Configurable Workspace provides the latest user experience. Post Xanadu release, the BCM Classic Workspace is being prepared for future deprecation. Although the BCM Classic Workspace can still be used post Xanadu release via URLs, it will be hidden from the navigation. Using the BCM Configurable Workspace will ensure a smooth transition post Xanadu release.
The BCM Classic Workspace is an obsolete user interface that will not be compatible with the new features and enhancements introduced with the Xanadu release. If you continue to use the BCM Classic Workspace after the upgrade, you may encounter issues and errors that will not be supported by ServiceNow®.
To avoid any disruptions, transitioning to the BCM Configurable Workspace before or immediately following the Xanadu release will offer the latest functionality and the best user experience.
Users of the BCM application
- BCM administrators
- BCM managers
- BCM planners
- BCM contributors
- BCM viewers
- Business users
- IT application owners
Navigating to BCM Configurable Workspace
First option: Navigate to in the application instance as shown in the following example.
Second option: Navigate to in the application instance as shown in the following example.
Icons in Business Continuity Workspace
- Home page: Displays your business continuity tasks in a single pane view.
- Tasks page: Displays an overview of the tasks for the logged-in user. For more information, see My tasks page view.
- Lists: Displays the count and status of the business impact analysis, planning, exercise, and crisis event records. For more information, see List view.
- Crisis map: Displays the real-time threat alerts from different locations in a map view. For more information, see Crisis map view.
Managing functional components in BCM Configurable Workspace
You can manage the following functional components of the BCM application in BCM Configurable Workspace:
- Business impact analysis
Performing a business impact analysis helps you to identify high risk assets and determine the impact of disruption on your critical business functions or services. By analyzing the impact, you can estimate the time of recovery to resume business and also focus on the consequences of incidents and disruptions.
For information on creating a business impact analysis, see Business impact analysis. For information on the structured workflow tasks for business impact analysis, see Structured workflows for Business Impact Analysis in BCM Configurable Workspace.
- Business continuity planning
Planning your business continuity tasks enables you to develop continuity and recovery plans for critical business processes and IT functions. Disaster recovery enables you to protect, recover, and restore the organizational critical data and its technology systems. You can also develop a business continuity strategy for each activity.
For information on creating a business continuity plan, see Business continuity planning. For information on the structured workflow tasks for business continuity planning, see Structured workflows for Business Continuity Planning in BCM Configurable Workspace.
- Exercise management
Creating an event to exercise the plan in a simulated crisis helps you to validate your business continuity plans by continuous testing. You can then improve the effectiveness of the plans and usability during a simulated crisis.
For information on the exercise events, see Exercises. For information on the structured workflow tasks for exercise management, see Structured workflows for Exercise Management in BCM Configurable Workspace.
- Crisis management
Managing an actual crisis event helps you to mitigate the negative impact of a disruption to the business system. You can then prioritize the actions and apply the right strategy to minimize the downtime.
For information on the crisis events, see Crisis events. For information on the structured workflow tasks for crisis management, see Structured workflows for Crisis Management in BCM Configurable Workspace.
Note:For setting up Business Continuity Management, see General administration setup for BCM.