Now Assist for Security Incident Response
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Summary of Now Assist for Security Incident Response
Now Assist for Security Incident Response, available in the Yokohama release, empowers security analysts and managers with intelligent workflows and generative AI capabilities to streamline the resolution of security incidents. It provides concise summaries, closure notes, post-incident analysis, and remediation recommendations, enhancing security operations efficiency.
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Key Features
- AI-Driven Incident Summarization and Closure Notes: Utilize generative AI to quickly summarize incident details and generate closure documentation.
- Intelligent Workflows: Assist security analysts with guided processes to resolve incidents efficiently.
- Post-Incident Analysis and Recommendations: Security managers can review incident context, analyze outcomes, and view suggested remediation steps in an easy-to-read format.
- AI Agent Use Cases: Includes a collection of AI agent scenarios tailored to security incident response.
Important Considerations for Customers
- Availability of AI model providers and Now Assist features may vary by geography, data center environment (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and regulatory constraints.
- Customers should verify current availability for their region and environment, as some features are restricted or unavailable in specific markets or data centers.
- Data used by the application is transferred to centralized ServiceNow environments and potentially third-party cloud providers, handled according to ServiceNow’s compliance policies.
- ServiceNow collects inputs and outputs from application use to improve its AI technologies; customers have the option to opt out of data collection as described in the documentation.
AI Limitations and Responsible Use
This application leverages AI and machine learning, which may not always provide fully accurate or appropriate results. Customers are responsible for validating AI-generated content, applying human oversight, and not relying solely on AI outputs for critical decisions—especially in sensitive domains such as healthcare, finance, legal, employment, security, or infrastructure. Use of the application must comply with ServiceNow’s AI Acceptable Use Policy.
Getting Help and Resources
ServiceNow provides access to the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service and Support for troubleshooting and assistance with Now Assist for Security Incident Response.
Security analysts can use intelligent workflows and ServiceNow generative AI skills to help them resolve security incidents. Security managers can review the context of security incidents and closure notes quickly in a concise, easy-to-read format, view post-incident analysis data, and see recommended remediation steps with the Now Assist for Security Incident Response application.
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- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from security incidents, incidents, change requests, problems, and vulnerable items. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.