Using generative AI skills in Now Assist for Vulnerability Response
Summarize
Summary of Using generative AI skills in Now Assist for Vulnerability Response
Now Assist for Vulnerability Response enables vulnerability managers and analysts to efficiently resolve remediation tasks by leveraging generative AI skills within their existing workflows. These AI-driven capabilities provide contextual insights, streamline approval processes, and enhance vulnerability management directly within the ServiceNow platform.
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The generative AI skills are automatically activated for appropriate users based on roles, such as ITIL roles on incident or change forms, with new installations and upgrades enabling these features by default. Data privacy is maintained through domain separation, ensuring users only access data within their domain and that AI interactions do not persist request or response data externally.
Key Features
- Insight Generation and Prioritization: AI generates contextual summaries and actionable recommendations to help prioritize critical vulnerability findings and understand security posture.
- Exception and False Positive Approvals: On-demand AI recommendations assist in approving exceptions and identifying false positives to streamline vulnerability triage.
- API Connector Assistance: AI helps automatically populate steps in the API Connector builder, simplifying integration setup. Note that additional applications must be installed and activated to use this feature.
- Duplicate Vulnerable Item Identification: AI identifies and groups duplicate vulnerable items (VITs) from multiple scanners, designates primary items, and supports closing duplicates to reduce noise.
- Preferred Vulnerability Solutions Recommendation: AI suggests the most appropriate preferred solutions for active host VITs. This requires installing Vulnerability Solution Management, which imports current solutions from third-party vendors and supports only VITs in specific states (Open, Under Investigation, Awaiting Implementation, In Review).
- Approval Impact Analysis Recommendations: AI generates insights to support approval impact analysis, aiding in decision-making processes.
Key Outcomes
- Improved efficiency in vulnerability remediation through AI-driven prioritization and recommendations.
- Reduced manual effort in handling exceptions, false positives, and duplicate vulnerabilities.
- Enhanced integration capabilities via AI-assisted API connector creation.
- Better security posture understanding and decision support from AI-generated summaries and insights.
- Maintained data security and compliance with domain separation ensuring data is accessible only within appropriate domains and AI data is not stored externally.
Vulnerability managers and analysts can resolve remediation tasks from within their flow of work with the generative AI skills supported by Now Assist for Vulnerability Response.
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
Skills reuse
By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see Domain separation in the Now Assist Admin console. (Note that global domain is not the same as global scope. For more information, see Exploring Next Experience pickers.)
Overview of Now Assist for Vulnerability Response skills
With generative AI skills with Now Assist for Vulnerability Response, your vulnerability managers and analysts have the option to:
- Generate insights to prioritize findings
Use generative AI to provide insights based on contextual summaries and provide actionable recommendations.
- Get exception and false positive approval recommendations
Use generative AI to provide on-demand approval and false positive recommendations.
- Create an API connector with Now Assist for Vulnerability Response.
Use generative AI to automatically populate steps in the API Connector builder.
Note:You must install and activate the required applications in addition to Now Assist for Vulnerability Response to use the generative AI skill to help you create your own API connector. - Identify duplicate vulnerable items with Now Assist for Vulnerability Response
Identify and group duplicate vulnerable items (VITs) created from multiple scanners. Identify the primary vulnerable item and remove (close) duplicates.
- Suggest preferred vulnerability solutions with Now Assist for Vulnerability Response
Identify the most appropriate preferred solution for a given vulnerable item (VIT).
Note:- You must install and activate Vulnerability Solution Management [sn_vul_solution] to import and view preferred and available vulnerability solutions. This application provides you with current solutions with scheduled imports. Vulnerability Solution Management is available on the ServiceNow® Store.
- This generative AI skill supports only active host vulnerable items (VITs). VITs must be in the Open, Under Investigation, Awaiting Implementation, or In Review states.
- Current solutions that most effectively address vulnerabilities, also referred to as solutions of the highest supersedence, must be available for you to import from third-party vendors. See Vulnerability Solution Management for more information about Vulnerability Solution Management and supported integrations for more information.
- The Configuration item field on a VIT must be populated with a value from the Configuration Item [cmdb_ci] table.
- The Vulnerability field on a VIT must be populated.
- Generate a recommendation for approval impact analysis
- Generate insights to prioritize findings
Understand your security posture with AI-generated summaries and recommendations to help you prioritize and act on critical findings.