Exploring Now Assist for Security Incident Response

  • Release version: Yokohama
  • Updated April 2, 2025
  • 3 minutes to read
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    Summary of Exploring Now Assist for Security Incident Response

    The Now Assist for Security Incident Response application empowers security analysts to efficiently manage security incidents through intelligent workflows and generative AI skills. This application allows users to seamlessly triage, investigate, and resolve security incidents, enhancing overall operational efficiency.

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    Key Features

    • Incident Summaries: Quickly access concise summaries that include issue details, observations, key actions taken, and closure details.
    • Closure Notes Generation: Automatically draft closure notes based on remediation and containment activities, which can be edited by analysts before finalization.
    • Recommended Actions: Generate suggested next steps to facilitate the closing of security incidents.
    • Post-Incident Analysis: Create in-depth analysis reports that include root cause analysis and lessons learned.
    • Correlation Insights: Connect current incidents with past events involving the same users or configuration items for better context.
    • Performance Metrics: Analyze the efficiency of security analysts and receive improvement suggestions through AI-driven insights.
    • Customization: Administrators can tailor generative AI skills to meet specific needs by modifying associated fields.

    Key Outcomes

    By utilizing Now Assist for Security Incident Response, security analysts and managers can expect improved incident management processes, quicker resolution times, and enhanced collaboration through shared insights and reports. The application not only streamlines the workflow but also supports data-driven decision-making, ultimately leading to a more effective security posture.

    Your security analysts can use intelligent workflows and ServiceNow generative AI skills to help them triage, investigate, and close security incidents within the flow of their work with the Now Assist for Security Incident Response application.

    Now Assist for Security Incident Response overview

    With generative AI skills and agentic workflows, your security analysts have the option to:

    • Summarize security incident details and review the context quickly in a concise, easy-to-read format.
    • Generate recommended next steps for a security incident.
    • Generate post-incident analysis data.
    • Generate performance metrics for your remediation teams with an agentic workflow.

      For this feature, the Security operations metrics analysis skill is activated for use with an AI agent. See Analyze security operations metrics agentic workflow for more information.

    • Generate closure notes.
    • Generate correlation insights
    • Generate shift handover reports
    • Generate a quality assessment report for a security incident

    Security analysts can share findings, incident details, and closure notes with other analysts, managers, and key stakeholders.

    Now Assist for Security Incident Response users

    Table 1. Users
    User Description
    Security analysts and managers Preview security incident details, see their potential impact, and view the key remediation actions already taken with security incident summaries using generative AI. Summaries and recommended next steps (actions) give analysts and managers a head start with their investigations and help with closing security incidents.

    Automatically generate a draft of closure notes using generative AI. Closure notes for security incidents are created quickly based on remediation and containment activities, in addition to other relevant details that are related to their closure.

    Now Assist for Security Incident Response benefits

    Table 2. Now Assist for Security Incident Response features
    Benefit Feature Users
    Expedite triaging of security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format. Generate summaries for security incidents that include the following information:
    • Issue
    • Details
    • Observations
    • Key actions taken
    • Closure details
    • Security analysts
    • Security managers
    Automatically generate a draft of closure notes for a security incident when it’s ready for closure. Analysts can modify any content that is generated by the AI skill by editing it, removing it, or adding their own notes before they close the security incident. Generate security incident closure notes
    • Security analysts
    • Security managers
    Generate recommended next steps within the workflow upon request to help you close a security incident. Generate security incident recommended actions
    • Security analysts
    • Security managers
    Generate a post-incident analysis that includes a root cause analysis, impact assessment, and lessons learned within the workflow of closing a security incident. Generate post-incident analysis
    • Security analysts
    • Security managers
    Connect current incidents to past events that involve the same affected users, configuration items (CIs), or observables. Generate correlation insights
    • Security analysts
    • Security managers
    Gain insight into how efficiently your security analysts are working with security incidents with am AI agent. GenerateSecurity Operation Center (SOC) Performance Analysis and get suggestions for improvement from an AI agent.
    Note:
    You must activate the Security operations metrics analysis skill if you want to use the Analyze security operations metrics agentic workflow.
    		 Security managers
    Learn about the details of a security incident quickly by accessing summaries and closure notes from the Now Assist panel. Access the generative AI summary and closure notes from the Now Assist panel. Type in requests for more basic information about security incidents in the panel.
    • Security analysts
    • Security managers
    Generate a quality assessment report for a security incident. Generate Quality Assessment report Security managers
    Customize the generative AI skills for summaries and closure notes to suit your needs. Copy a skill and modify select related table fields, define the availability of the skill, and choose where the skill is displayed. admin

    What to explore next

    To learn more about configuring and using Now Assist for Security Incident Response, see: