Getting started with Symantec DLP integration for Data Loss Prevention

  • Release version: Yokohama
  • Updated July 31, 2025
  • 1 minute to read

    • Before you can use the integration, you must download it from the ServiceNow® Store.

    Checklist

    Review the following information before you start setting up your Symantec DLP integration for data loss prevention.

    Table 1. Check list
    Field Description
    Verify you have assigned the required ServiceNow AI Platform, Data Loss Prevention Application, MID application roles. Following roles are used across the Symantec DLP integration on the ServiceNow AI Platform:
    • The Administrator(admin) install the applications from the ServiceNow® Store and assigns the Data Loss Prevention admin (sn_dlir.admin).
    • The user with sn_dlir.admin role can configure the integration and setup the incident profiles.
    • The users with sn_dlir.analyst role will have read roles across the integration.
    Assign the required Symantec DLP user roles. Review the Symantec DLP integration roles and permissions.
    Verify the Symantec DLP version Ensure that you're using Symantec DLP version 15.8 or higher.
    Verify that ServiceNow® core application that is required to support the Symantec DLP integration are installed and activated. Verify that the following DLP applications and security support common applications are installed and activated from ServiceNow Store. If not installed, install, and activate on application.
    • Security Support Common
    • Data Loss Prevention Incident Response