Exploring Now Assist for Vulnerability Response

  • Release version: Yokohama
  • Updated January 14, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring Now Assist for Vulnerability Response

    Now Assist for Vulnerability Response provides generative AI capabilities to enhance the efficiency of vulnerability managers, analysts, and cybersecurity teams. This application offers tools to manage security exposures, assess vulnerabilities, and streamline remediation processes effectively.

    Show full answer Show less

    Key Features

    • Security Exposure Management (SEM): Access AI-generated insights in the SEM Findings view to prioritize remediation and notify affected parties.
    • Agentic AI Exposure Assessment: Assess exposure to known vulnerabilities, identify affected assets, and understand the business impact.
    • Smarter Remediation Guidance: Compare remediation options based on asset context, receiving AI-recommended fixes.
    • Remediation and SLA Visibility: Monitor progress, SLA compliance, and missed targets by severity and asset type.
    • Exception Approvals with Impact Analysis: Approve or reject exception requests with on-demand risk analysis.
    • Custom API Connectors: Utilize the Connector builder framework to create API connectors in the Security Posture Control workspace.

    Key Outcomes

    • Enhanced understanding of security posture with AI-generated summaries and insights for prioritizing actions.
    • Accelerated decision-making for exception approvals, reducing manual analysis efforts.
    • Guidance for developers on creating custom API connectors efficiently.
    • Identification and deduplication of vulnerable items to streamline remediation efforts.
    • Insights into SLA compliance, enabling adjustments based on performance over the past month.
    • Structured steps for remediation tasks, providing clarity for vulnerability analysts.

    This application empowers ServiceNow customers to effectively manage vulnerabilities, ensuring a robust security posture and streamlined remediation processes.

    Get information about how your vulnerability managers, analysts, and cybersecurity teams can use Now Assist skills and AI agents with Now Assist for Vulnerability Response.

    Now Assist for Vulnerability Response overview

    With Now Assist skills provided with the Now Assist for Vulnerability Response application, use generative AI to help you with the following tasks:
    Security Exposure Management (SEM) Important Insights
    Surface AI-generated, high-impact insights directly in the SEM Findings view to help teams quickly prioritize remediation and notify affected groups.
    Agentic AI exposure assessment
    Assess exposure to known and CISA-listed vulnerabilities, identify affected assets, understand business impact, and create watch topics.
    Smarter remediation guidance
    Compare remediation options that are based on asset context and receive AI-recommended fixes to accelerate execution.
    Remediation and SLA visibility
    Monitor remediation progress, SLA compliance, and missed targets by severity, team, and asset type.
    Exception approvals with impact analysis
    Approve or reject exception change requests with on-demand analysis of risk and business impact.
    Create custom API connectors (Security Posture Control)
    Create your own API connectors in the Security Posture Control workspace with the Connector builder framework module. Note: Security Posture Control and its supported applications are required for this generative AI feature.

    Now Assist for Vulnerability Response users

    Table 1. Users
    User Description
    Vulnerability managers and analysts Determine your exposure to vulnerabilities in your environment and their potential impact to your configuration items (CIs) and business services.
    Vulnerability managers and analysts Get insights into how well you're achieving your remediation targets for vulnerabilities according to your Service Level Agreements (SLAs).
    Vulnerability managers and analysts Provide steps for analysts to remediate vulnerable items (VITs) that are assigned to them with watch topics and remediation efforts.
    Vulnerability managers and analysts Get clear remediation assistance for how to resolve remediation tasks that includes potential, preferred solutions, if they are available.
    Vulnerability managers and analysts Identify and review duplicate vulnerable items that are imported by your vulnerability scanners. Identify the primary vulnerable item that is associated with a configuration item.
    Developers and cybersecurity teams Get guidance for how to accelerate the creation of custom API connectors for the Security Posture Control workspace.

    Now Assist for Vulnerability Response benefits

    Table 2. Now Assist for Vulnerability Response benefits
    Benefit Feature Users
    Understand your security posture with AI-generated contextual summaries, recommendations, and insights to help you prioritize critical findings and take action directly from the findings view. SEM Insights skill Vulnerability managers, admins, and analysts
    Enable exception and false positive approvers to make faster, more consistent decisions while reducing manual analysis effort. Approval Recommendation skill Vulnerability managers, admins, and analysts
    Get guidance for how to accelerate the creation of custom API connectors for the Security Posture Control workspace. SPC Setup Connector skill Developers and cybersecurity teams
    Identify the primary (first-found) vulnerable item for a configuration item and remove duplicate Host Vulnerable items (VITs). Vulnerable item deduplication skill Vulnerability managers and analysts
    Get guidance for how to resolve remediation tasks that includes available potential, preferred solutions from third-party vendors. Recommend preferred solution for VIT skill Vulnerability managers and analysts
    • Identify assets with Common Vulnerabilities and Exposures (CVEs).
    • Determine the number of active vulnerability items (VITs) that correspond to CVEs.
    • Identify business services with known vulnerabilities.
    • Create watch topics for vulnerable item (VIT) remediation based on the information provided. The AI agent can create a Remediation Effort for the active VITs associated with the watch topic.
    		 Assess vulnerability exposure agentic workflow Vulnerability managers and analysts
    Gain insight into the progress of your Service Level Agreement (SLA) compliance summary for the past 30 days. View Groups and Asset Types that missed SLAs to help you track and adjust targets. Analyze vulnerability remediation status agentic workflow Vulnerability managers and analysts
    Retrieve relevant context and details for the vulnerable items assigned to you. Analyze, plan, and create steps for remediation. Steps for issue resolution Vulnerability analysts

    What to explore next

    To learn more about configuring and using Now Assist for Vulnerability Response, see: