Security Operations

  • Release version: Yokohama
  • Updated December 3, 2025
  • 2 minutes to read
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    Summary of Security Operations

    ServiceNow® Security Operations applications integrate incident data from various security tools into a structured response platform. This platform leverages intelligent workflows, automation, data visualizations, and strong IT integration to prioritize and resolve threats based on their organizational impact. This approach helps improve your security posture by streamlining threat management and response processes.

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    Key Features

    • Security Operations Applications and Workspaces: Access various applications designed to enhance security operations and incident management.
    • Now Assist for Security Incident Response: Supports ServiceNow Generative AI (GenAI) capabilities within the Security Incident Response Workspace and Core UI, improving incident handling efficiency.
    • Now Assist for Vulnerability Response: Uses GenAI skills to assist in vulnerability management within its workspace and the Core UI.
    • Unified Security Exposure Management (USEM): Provides a comprehensive approach to managing security exposure across your digital assets, including an upgrade path from Vulnerability Response.
    • Enterprise Security Case Management Applications: Enable analysis, isolation, and remediation of critical security incidents as they evolve.
    • Security Posture Control Applications: Offer insights into your overall security posture.
    • Cybersecurity Executive Dashboard: Consolidates data from multiple Security Operations products into a unified, executive-level dashboard for better visibility.
    • Threat Intelligence Security Center (TISC): Aggregates and manages threat intelligence to support proactive security measures.
    • Data Loss Prevention Incident Response: Manages sensitive customer information and protects data loss channels effectively.
    • Shared Applications and Features: Common functionality modules that support multiple Security Operations applications.
    • Scenarios and Examples: Guidance on obtaining Security Operations applications from the ServiceNow Store and practical use cases for deploying them.

    Support and Resources

    • Resource Library and Community: Access documentation and engage with the ServiceNow Security Operations community for shared knowledge and best practices.
    • Known Error Portal: Search for known issues and their resolutions.
    • Customer Service and Support: Contact ServiceNow support for assistance with Security Operations.

    ServiceNow® Security Operations applications import incident data from your security tools into a structured response engine that uses intelligent workflows, automation, data visualizations, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization.

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