Manage ideas
Summarize
Summary of Manage ideas
The Manage ideas form in ServiceNow Yokohama release provides a streamlined way to review and take actions on submitted ideas. It enables you to update idea details, change their lifecycle states, mark duplicates, or delete ideas. These actions help maintain an organized and up-to-date idea database, improving collaboration and decision-making.
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Key Features
- Change the Title: Modify an idea’s title for clarity by entering a new title manually or selecting from predefined suggestions using the Suggestions icon.
- Change the State: Update the idea’s lifecycle status using predefined states such as Submitted, Under Review, Need More Information, In Backlog, Planned, In Development, Unlikely to Implement, Duplicate, or Already Exists. Changing the state also notifies the submitter and subscribers of the idea’s progress.
- Mark as Duplicate: Identify duplicate ideas by linking one as the Original and the other as Duplicate. When marked duplicate, the idea becomes inactive and closed for comments and votes. A justification must be added in the Close notes field.
- Delete an Idea: Permanently remove an idea and all associated data such as comments, attachments, and votes when it is no longer relevant or outdated.
Key Outcomes
By effectively managing ideas with these actions, you ensure your idea database remains accurate, prioritized, and actionable. This facilitates better tracking of idea progression, prevents redundancy by identifying duplicates, and allows removal of irrelevant content, ultimately supporting efficient innovation management within your organization.
Learn about the actions of the manage ideas form. Review the idea details and then choose which action to perform on the idea.
| Action | Steps |
|---|---|
| Change the title |
If you need to change the title of an idea for more clarity or accuracy, do one of the following actions:
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| Change the state | Change the state of an idea as it moves through different stages of the life cycle. Changing the state of an idea also helps keep the submitter and subscribers of the idea informed. In the State list, select an appropriate state based on the status and priority of the idea. The following options are available:
|
| Mark as a duplicate |
When you mark an idea as a duplicate, one idea is marked as the Original idea and the other as a Duplicate idea. A comment is logged in both the ideas with this information. The idea marked as a duplicate becomes inactive and closed for comments or votes.
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| Delete an idea | Remove an idea from the database when it is no longer relevant or becomes old. Deleting an idea removes all its details such as comments, attachments, and votes from the database. To delete an idea and all the details
associated with it:
|
) icon to select from the list of predefined titles.