Configure the questions for demand creation in Now Assist for Strategic Portfolio Management (SPM)

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Add a new question or modify an existing question for Now Assist to ask the user while creating a demand using conversational experience in Virtual Agent.

    Before you begin

    Ensure that the following plugins are installed:

    Role required: admin or catalog_admin

    Procedure

    1. Navigate to All > Service Catalog > Catalog Administration > Conversational catalog overview.
    2. Select the Create a New Demand catalog item.
    3. Identify any unsupported conversational catalog item question types and suggestions to make them conversational by selecting Now Assist for Virtual Agent.
      For information on unsupported fields, see Configure Now Assist in Conversational Catalog Request.
    4. Review the existing questions in the Variables related list and add or modify questions by selecting Edit in advanced view.