SPM Benchmarks KPIs

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of SPM Benchmarks KPIs

    The Strategic Portfolio Management (SPM) Benchmarks KPIs provide essential performance analytics that track usage and financial data across projects, demands, and epics within your portfolio. These KPIs are categorized into Strategic, Alignment, and Execution metrics and are available by default in the SPM Benchmarks application. They enable ServiceNow customers to measure and optimize investment focus, alignment with business goals and strategies, and delivery efficiency.

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    Key Features

    • Strategic KPIs: Measure the financial distribution and work focus between growing/innovating the business versus running it. These include actual and planned spend percentages over the last and next 12 months, as well as counts of related projects, demands, and epics.
    • Alignment KPIs: Track how well projects, demands, and epics align to organizational goals and strategies. Also, these KPIs reflect the execution methodologies used, such as traditional (Waterfall), agile, or hybrid approaches.
    • Execution KPIs: Evaluate delivery effectiveness by measuring the conversion rate of demands to projects or epics, sprint story point completion versus planning, and team structure metrics such as average scrum teams per Agile Release Train (ART) and average scrum team size.

    Key Outcomes

    • Optimized Portfolio Spend: Understand where budget is allocated between innovation and business operations to better prioritize investments.
    • Improved Goal and Strategy Alignment: Ensure that work items are directly supporting business objectives and strategic initiatives, enhancing portfolio relevance and impact.
    • Enhanced Delivery Performance: Monitor project execution styles and efficiency metrics to identify opportunities for process improvements and resource optimization.
    • Data-Driven Decisions: Use precise formulas and counts for KPIs to enable accurate reporting and benchmarking within your ServiceNow Strategic Portfolio Management environment.

    The Strategic Portfolio Management KPIs are performance analytic indicators that collect the usage count data. Strategic, Alignment, and Execution KPIs are available by default in the SPM Benchmarks application.

    Table 1. Strategic KPIs
    KPI Formula
    % of spend on grow and innovate the business for the last 12 months (Sum of Actual cost spent on Projects & Demands that belong to innovate & grow in the last 12 months / Sum of Actual cost spent on all Projects & Demands in the last 12 months ) * 100
    % of spend on run the business for the last 12 months (Sum of Actual cost spent on Projects & Demands that belong to run in the last 12 months / Sum of Actual cost spent on all Projects & Demands in the last 12 months ) * 100
    % of work focused on grow & innovate the business (Count of all Projects, Demands & Epics that belong to grow & innovate / Count of all Projects, Demands & Epics ) * 100
    % of work focused on run the business (Count of all Projects, Demands & Epics that belong to run / Count of all Projects, Demands & Epics ) * 100
    Planned % spend on grow & innovate the business for next 12 months (Sum of Planned cost on Projects & Demands that belong to innovate & grow in next 12 months / Sum of Planned cost on all Projects & Demands in next 12 months ) * 100
    Planned % spend on run the business for next 12 months (Sum of Planned cost on Projects & Demands that belong to run in the next 12 months / Sum of Planned cost on all Projects & Demands in the next 12 months ) * 100
    Table 2. Alignment KPIs
    KPI Formula
    % of project, demands, and epics aligned to one or more goals (Count of Projects, Demands & Epics that are aligned to one or more goals / Count of all Projects, Demands & Epics) * 100
    % of project, demands, and epics aligned to one or more strategies (Count of Projects, Demands & Epics that are aligned to one or more strategies / Count of all Projects, Demands & Epics) * 100
    % of work delivered using traditional projects (Total count of open Project planning items that are having execution type as Waterfall / Total count of open Project planning items and Epic planning items) * 100
    % of work delivered using agile (Total count of open Epic planning items / Total count of open Project planning items and Epic planning items) * 100
    % of work delivered using hybrid projects (Total count of open Project planning items that are having execution type as Hybrid or Agile / Total count of open Project planning items and Epic planning items) * 100
    Table 3. Execution KPIs
    KPI Formula
    % of demands converted to projects or epics (Count of Demands that are converted to Projects or Epics in last 12 months / Count of Demands that are created in last 12 months) * 100
    % of story points completed vs planned with the sprint, in last 12 month (Total story points completed in the sprint that falls in last 12 months / Total story points planned in the sprint that falls in last 12 months) * 100
    Average number of scrum teams per ART Total number of teams in ARTs / Total number of ARTs
    Average scrum team size Total number of members in scrum teams / Total number of scrum teams