Prioritization in Strategic Planning
Summarize
Summary of Prioritization in Strategic Planning
Prioritization in Strategic Planning enables ServiceNow customers to centrally manage and prioritize work relevant to their portfolio within a unified workspace. This capability helps portfolio managers review all new and existing work items in one place, ensuring informed decisions about which initiatives to invest in before scheduling the portfolio roadmap.
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By consolidating the work backlog, customers gain a clear understanding of the overall workload pipeline, facilitating smoother backlog grooming and more effective prioritization.
Key Features
- Prioritization Tab: Offers a centralized view of the portfolio backlog, including details such as associated goals, planned costs, and planned benefits for each work item to support data-driven prioritization.
- List View: Displays planning items in a grid format allowing stack-ranking, grouping by attributes, and drag-and-drop sorting based on priority.
- Kanban View: Visualizes planning items on a customizable Kanban board with vertical and horizontal lanes that can be personalized to group items by attributes like planning state or priority. Cards on the board display selectable data and can be opened to edit details directly via a side panel.
- Hierarchy View: Shows alignment of work within the portfolio relative to other entities and lenses, offering visibility into scheduling and dependencies through a timeline, enabling more effective prioritization decisions.
How This Benefits You
With these prioritization tools, ServiceNow customers can efficiently manage their portfolio backlog, optimize investment decisions, and maintain alignment with strategic goals. The flexible views and detailed insights support easier backlog grooming and ensure that the highest-impact work is prioritized, streamlining portfolio planning and execution.
Prioritize work that is relevant for your portfolio using a centralized workspace in Strategic Planning. Review and determine the right work to invest in.
Before scheduling the roadmap for your portfolio plan, it’s helpful to first know the existing and upcoming workload. Having all the work items listed at one place helps you understand the overall work pipeline. The consolidated view enables smoother backlog grooming so that you easily review and decide which items must be prioritized.
Using the Prioritization tab in the workspace, you can review all the new and existing work for your portfolio plan, representing its backlog. To help you review the workload efficiently, Prioritization provides information for each work item such as the associated goal, planned costs, and planned benefits. Using these data points, you can stack-rank the items and decide which items are to be prioritized over the others. The Prioritization tab provides the following views to review and manage your backlog.
- List view
Planning items are listed in a grid format. You can stack-rank the items, group them by a desired attribute, and sort them based on their priority by using the drag functionality.
- Kanban view
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Planning items are displayed in a Kanban board. Portfolio managers can visualize and adjust items in vertical lanes and horizontal lanes. Using the Personalize settings, you can choose to modify the attributes by which you want to view your vertical lanes and the horizontal lanes. For example, you can view the records grouped by planning state and priority, by simply changing the values of the vertical lanes and horizontal lanes. You can also choose not to have any horizontal lane value, by selecting None from the drop-down list. The data displayed on the cards can be modified using the side panel. With this feature, you will be able to prioritize more effectively and view just the required details on the cards. Also, click the card to open a side panel with details, to edit the planning item details on the same page.
- Hierarchy view
This view displays how work in the current portfolio plan is aligned with respect to entities of other lenses. Using the lens switcher, you can change the perspective in which you view the alignment of the work. Using the timeline section of the view, prioritize work effectively by gaining visibility into the schedule and dependencies between the planning items.
To get started with managing your work pipeline in Strategic Planning, see Prioritizing portfolio plan work in Strategic Planning Workspace.