Test Management applications

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Test Management applications

    The ServiceNow® Test Management application helps streamline software testing processes, enabling more efficient delivery of software products with fewer errors. There are two versions available: Test Management 1.0 and Test Management 2.0. Test Management 2.0 offers enhanced capabilities, including integration with Agile Development 2.0 and the Scaled Agile Framework (SAFe), while Test Management 1.0 supports basic user acceptance testing.

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    Key Differences Between Test Management 1.0 and 2.0

    • Integration: Test Management 2.0 integrates with Project Portfolio Management, Agile Development 2.0, and SAFe, whereas 1.0 does not.
    • Test Versioning: Test Management 2.0 allows creation and maintenance of multiple test versions; 1.0 does not.
    • Test Relations: In 1.0, a test can be associated with only one test suite. In 2.0, tests can be linked to multiple test sets, plans, and cycles.
    • Test Planning: 2.0 supports detailed structuring of test plans with defined time frames, test cycles, and execution sets; 1.0 supports only basic test plans.
    • Traceability: Test Management 2.0 offers enhanced traceability, showing which test version ran and detailed test results; 1.0 provides only basic test run and result viewing.

    Domain Separation Support

    Both versions support domain separation, allowing organizations to logically separate data, processes, and administrative tasks with control over user access to ensure data security and governance.

    Migration and Recommendations

    Existing users on releases prior to London typically use Test Management 1.0. New users are encouraged to activate Test Management 2.0 for its advanced features. Migration tools are available to move test data from 1.0 to 2.0, enabling access to improved testing capabilities such as Agile integration and detailed test management.

    Practical Guidance

    • Choose Test Management 2.0 if your organization requires Agile Development integration, test versioning, or detailed traceability.
    • Use Test Management 1.0 if your testing needs are limited to basic user acceptance testing without Agile or advanced test management features.

    The ServiceNow® Test Management application streamlines the management of testing processes to help you deliver software products more efficiently and with fewer errors.

    Test Management is available in two versions.
    • Test Management 2.0 offers many enhancements, including integration with Agile Development 2.0 and Scaled Agile Framework (SAFe)
    • Test Management 1.0 may have specific capabilities that are useful for your organization.
    Use the following comparison to make an informed decision for your organization.

    Differences between Test Management 1.0 and Test Management 2.0

    Test Management 1.0 covers user acceptance testing. It does not include some key data model structures like test versions, test runs, or test results. In addition, you cannot structure test plans in Test Management 1.0.

    Test Management 2.0 includes data model structures that match industry standards. It provides you with an intuitive user interface called the Test Board from which you can structure test plans and plan the phases of your testing effort.

    Tip:

    If you need Agile Development integration, test versioning, or detailed test run traceability, use Test Management 2.0. If your organization requires only basic user acceptance testing without Agile integration, Test Management 1.0 may be sufficient.

    Feature Test Management 1.0 Test Management 2.0
    Integration with Project Portfolio Management no yes
    Integration with Agile Development 2.0 no yes
    Integration with Scaled Agile Framework (SAFe) no yes
    Test version You cannot create and maintain multiple versions of a test. You can create and maintain multiple versions of a test.
    Test relation You can associate a test to one test suite only. You can associate a test to multiple test sets, test plans, and test cycles.
    Time duration You can create a test plan describing how a product or a feature is to be tested.
    • You can create a test plan describing how a product or a feature is to be tested and the time frame in which the test plan must be run.
    • You can further decompose a test plan into test cycles, test cycles into test execution sets, and specify a time range for their execution.
    Traceability of test runs and test results You can:
    • run a single test at a time.
    • view the test result.
    		 You can:
    • run a single test at a time.
    • view which version of test has been run.
    • view the test result.
    Note:
    • If you are an existing Test Management user on a release prior to London, you are using Test Management 1.0 activated through the Test Management (com.snc.test_mgmt) plugin. See the Test Management 1.0 documentation for more information.
    • If you are a new user, you can activate the Test Management 2.0 (com.snc.test_management.2.0) plugin as it provides enhanced testing capabilities. See the Test Management 2.0documentation for more information.