Enable users to engage with live agents, virtual agents, or both using ServiceNow® Conversational Interfaces. These interfaces provide tools for creating and managing optimal conversational experiences for users in the chat channels that they prefer.

Get started with Conversational Interfaces

Select a tile to get started with Conversational Interfaces products and tools.

Conversational Interfaces Console Use the Conversational Interfaces Console to install and configure conversational tools.	Virtual Agent Augment customer service with a virtual agent that handles common support issues using pre-built conversations and automated workflows.	Now Assist in Virtual AgentUse generative AI skills to enhance the requester experience in Virtual Agent.
Agent ChatProvide your agents with a workspace that has built-in productivity features for engaging with customers.	SidebarProvide your agents with a way to collaborate with others when working on a Workspace task-based or interaction-based record.	Conversational Interfaces Diagnostic ToolDiagnose issues with low-performing conversations.
	Additional Resources for Conversational Interfaces Manage and enhance your Conversational Interfaces experience